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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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You guys are awesome and everything is good so far
Everything is fine and perfect and Kana was great and I appreciated she following up with for the status
I could not think of any since everything has been explained crystal clear.
Jay was able to provide a comprehensive chart like explanation of the process. Where we are in the transaction, what's next and what to expect.
Everything is good and Kana did well in helping me update our account online -
Nothing that I can think off but everything was fine
You guys are always awesome and looking forward to work with you again
The only concern I had was the release of funds happened at the end which was a little shaky for me but everything else was fine
Service was fast and dead on! Everything was great!
More in depth status for the users and security to make sure the buyer actually sends funds to escrow.com
I think it's pretty secure. Both parties are protected and easy to use.
Nothing really but the website forced me to call the support team and Kana did great in helping us out
Less steps would be fine to complete the transaction but Kana did great job today on helping me out
We worked with you ever since and all transactions we had was great so far.
I'll give 10 for the score. Nothing to improve, Everything went well.
Nothing that I can think of, everything was great so far
Kana did a good job in helping me out but email support could be improved for better understanding and communication
There's not one thing. You guys always perfectly help me.
I can't think of anything right now. This is my first time and so far everything's going smooth to me.
Nothing, Kana answered all of question and it was perfect
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members