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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Thanks for the great support once again! Jay was just awesome.
Jay, thank you very much! Appreciate every assistance you're providing me.
It was great and the customer service from Casey was excellent too.
The only uncomfortable part of the process both my self and the
Buyer find is that I have to send the title to the buyer after the payoff due to the DMV signoff requirement.
Nothing with your support, I would say it would be better to receive more prompts.
If you can speed up the Payment approval process it could have been more better but other than, everything was awesome, you guys were great
This was my first domain transfer. Thank you for your assistance, Jay. It was amazing. I think it is more than enough :)
I'm not sure but you guys did a good job helping me out today
Thank you so much, Jay. I appreciate your help and service. We'll be putting the domain to good use!
More Reps like Kana - she was the only one who were able to help me out today
May get the review process faster but you guys are great in general
None, everyone was able to answer my request accordingly
I cant think of anything right since Kana answered all of my question today
It took time to resolve the issue and to understand that my bank was closed - but the support team never failed to comply and communicate and I appreciated this follow call
Nothing that I can think of, you guys were great and I appreciate the follow up call
Everytime I call, you guys do such an amazing job, you guys are so friendly and knowledgeable and I can't think of anything that you need to improve on.
Everything is fine for today and I appreciated the follow up call from Kana
It was little nerve racking when the funds are not approved yet but everything went well after yesterday
Nothing, you guys answer the phone immediately and all is good
You guys are amazing and doing a phenomenal job and answered all my questions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members