Escrow.comReviews 2,224

You know I have talked to a lot of people but they don't have good accent as you!

Nothing for now, everything was good but the instruction online could have been more clearer

When I 1st started using IES thru eBay and I was not able to login to my IES account was a little odd but the support I got was superb and I would use IES again in the future.

You have my phone, you could have texted or call me for updates

It was quick and easy but maybe round the clock support.

Nothing as it was perfect so no room for improvement!

I used escrow in the past for 2 transactions. It's a slow service and found them very lacking overall.

While you can chat and reach people on the phone it does seem like the information you get is not correct.

Some quick examples

1. After showing payment waiting to be cleared I contacted chat. I was told they have everything needed and just now kicking it upstairs for processing
2. A day or later after seeing payment not cleared I contacted again to learn they wanted more information. No reach out from Escrow.com on this
3. A few more days later I contacted again only to learn they wanted more documents. They did not contact me I had to contact them.
4. Seller get's email 3-5 days later the transaction is cancelled. Escrow did not send notification to me.
5. I try to log in. Escrow password does not work, try re-set, no recovery password.

I call Escrow who does to their credit have live chat and phone support and I never had to wait longer than 5-10 minutes to speak or chat with someone.

I learned they blacklisted me. They said they made the commercial decision to not work with me and closed my account. They made no effort to email me or call me which I find very strange.

With Escrow you have zero recourse. They will not review their decision to not work with me nor will they provide any insight as to why they won't work with me.

My end desire as stated to the escrow phone support is to speak with someone to resolve whatever issue they have with me to become un-blacklisted but as stated, I'm told there is nothing to be done.

As someone who buys and sells online and works in this industry I'd recommend working with your local smaller bank to do escrow for you. I have done this in the past and likely will keep going this route as there you have the relationship and if there is a problem you can actually speak to someone who is able to help instead of not provide any resolution.

I can't think of anything w/ regard to customer support.

First I thought Kana was rude but she turned the table around and helped me throughout in creating the transaction into Milestone online and I'm so thankful that we are in good terms now

You answer my call and question so quickly and im happy with it

Everything i wanted was met and would not change anything

He was a little confused with the process, he hopes it is clearer and the website would say what needs to be completed to get to the next step