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The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Thanks for everything Jay especially for your help and assistance.
Keep it up... you guys are doing great.
I like the security you provide when I purchase a business.
I think it's a smooth process, Im happy to use it.
I was able to get the assistance needed accordingly and no additional feedback for now
Thank you, Jay! I appreciate the effort to speed up the process. There were some systemic Issues, but can be fixed.
Everything went lovely with me. My money is safe and secured
Kana was 6 out 5 and was very patient helping me out with my profile and transaction
Im not sure and its not applicable because you answered all my questions
I can't think of anything you have answered all my questions immediately
Like i said you answered all my question and im satisfied with it
I think i could have great if have option to cancel on my end
Kana was terrific and helped me throughout the ACH dispute process with BOFA, the previous rep could have helped me the way Kana did and this company should be very proud of having her and should have more employees like her.
The customer support is what everybody should seek and you are a perfect example for that.
Jo was extremely quick with her responses and clear with her answers!
As of right now, I could not think of anything right now. Your communication is great.
You all did a great job so far and everything was explained to me perfectly
Nothing, because you were very understanding and very easy to talk to.
I don't know, your responses are past, timely and that is perfect!
Everything is great and the wait time but updating users for the payment status could have been better
Actually its been very clear and happy with the service
When calling initially your toll free, pressing zero is irrelevant
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members