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The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Good communication and quick resolution for my concern
Everything went well and I was happy with the service
Kana gave me a peace of mind about the process and done an excellent job
I am happy with the support that has given to me except for the buyer running hoops with the payment
I gave a 5 because the follow up and the result was great, it was awesome
CX gave me a straight forward answer and I appreciate it a lot
You were fantastic, patient and thorough. I thought it was helpful that you talked about the things that you knew and you didn't know, I appreciate that you did not speculate. And provided me with the timeframe.
You answered the phone right away and you give precise and understandable info
Nothing that I can think off since the support I had was great, thank you
I gave Kana a 5 because she answered all of my questions quickly and nothing else for now
I have no negative experience at this moment because you made easy for me
You answered all my questions and finally this transaction will be cancel
Kana was great and helped me out through the process
First time using concierge and it was super fast, very enjoyable.
Since the first day I talked to you (Casey) I think it was Monday, its gone very well. There was a time that there was miscommunication on how this works and the Buyer was clear he wanted to use an escrow service for this sale.
Jay has always been great. Zero complaints or even any small things that I'd point out.
Kana was great in helping me resetting my password and everything is awesome
Customer Rep. Were great but it took a long time to say funds were secure from a wire transfer.
I am not that good in English but I was very satisfied with the service I had from escrow.com
I do not want to submit my POI/POA for my verification and I find it not needed but Kana walked me thru in updating my profile and use the last 2 of my SSN and I got verified and that's good for me at the moment - I will send the funds shortly
It was nice not to be waiting for too long before I could speak to someone. You were very polite and was able to resolve my issue.
You were quick to answer my questions thoroughly. You guys were prompt to anser and relieved my anxiety.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members