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The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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The the verification process and payment was frustrating but the support I got was phenomenal
Cel is a very helpful lady to me. She got back to me and it looks like we've resolved my issue.
You were pretty good, answered all my queries and you are very helpful.
Great service and responsive. Thanks, Jay, for the assisting us with our DNS changes.
The support rep was very patient and professionalism helped me with everything I needed
Everything was all good and hope Amazon will learn from us.
I was lost in the ocean of information and you served as a lighthouse in giving all the answers to my questions
Very quick, safe and answered all my questions accurately.
My questions are all answered and made me feel comfortable with this transaction
This is my 1st time using Escrow.com and made me fell safe and hassle free and the support was great
Excellent service. Everything was fast and professional. You guys blew my expectations.
Jo was very responsive and on top of the transaction for us!
Thank you for assistance and patience with us on the DNS changes. Appreciate your help.
I used a lot of help and could have not done it without the support
Escrow.com always works fine and the follow up was great.
Everything was good. Thanks again for all your help and assisting me in the DNS Changes.
Jay did a great job through the whole process. I will ask for him again on my next transaction.
Pleasure working with Escrow and Great service by Jay.
Quick response on my inquiry and all was answered accordingly
Everything was answered precisely and all is good for now
I can hear the smile on your voice and your willing to help us
I can't think of a single thing that customer support could have done better. My questions were always answered promptly and completely, and the transaction went according to plan.
We have experienced a fabulous service, no complaints.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members