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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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No complaints so far. Appreciate the assistance in my transaction.
You guys were great! Everything went all the way as planned.
The KYC was a bad experience but kana did a great job in helping me out making sure the team will look into my submitted documents
Because you answered all my questions and provided everything that I need to kno. It made me comfortable to use escrow.com. You answered all my questions.
You've been great and followed up on the transaction. Everything you did was great and I appreciate that.
Got all the information I asked for and get all the help and assistance I needed to be able to move on.
The process is a little nerve racking but the support was excellent even the follow up call, I surely appreciate that
Everything was answered very quickly and efficiently, it was awesome
You guys were pretty quick in assist me and didn't feel scammed or like my product was in jeopardy; and you guys have excellent response time.
You are are great to work with and made me very comfortable
That will be you, you are the reason why i have positive feedback
Getting a solutions on my dilemmas and the best customer service experience
I was not able to reset my password so I just created another account so the sale would proceed and the support I got was outrageous and the best, thanks
I was so upset with the buyer and would like to file a complaint but she calmed me down and was a good listener and very helpful
It was a lot more easier than an expected and the support was great
We will be using your concierge service in the future. It makes the whole deal so much easier and less stressful. Thanks.
Good! All along I feel the support was good. I always got a quick response from you.
The service from you guys are very good, I'm pretty much happy with it.
The seller has used your service in the past and since you are also located in the San Francisco area, I decided to go for it. I wish I had known your service in the past, I had another vehicle I wanted to purchase but didn't go through due to non agreement.
It's not my first time using the service, I always recommend my buyers to use the Escrow service.
You been very helpful and have a very nice attitude
Its excellent because the issue gets resolved in a timely manner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members