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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Keep doing what you are doing, excellent customer service!
I gave a four star because of the verification process is not as clear as it is upfront
You gave me an answer very quickly and only spoke with one person and that feels great
You addressed my issue very quickly and very approachable
Nice service Nice service Nice service Nice service Nice service Nice service Nice service Nice service Nice service
You answered all the questions and I don't have to wait on hold
You guys are awesome and helped me always tremendously
My concern has been resolved and answered very quickly
It is my second time, I think Escrow itself is very secure. I don't have any problems with it.
Because the issue is resolve and it was explain in the correct manner
My questions were all answered and next steps were provided and I'm happy with it
You answered all my question, the follow call was the best
You've been very helpful and you've given me the information I need to get through this transaction. I appreciate it.
Everything was receptive and all of my questions are answered accordingly
I was ready to give up and not proceed since the verification process was horrible but the support I got was excellent and made me want to proceed with the transaction
Everything was clear enough and Kana is very helpful but if the review process can speed up it will be more better
It was easy, I would have sold it along time ago had I realized it was easy. There was no clear explanation on the website (Shopify) on the process but when I finally got to process the sale I was surprised that it was just a simple step.
It was very professional and smooth.
I definitely will be using it again in the future.
You answered all my questions and make sure I am all set
You very knowledgeable in answering all my questions, thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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