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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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It was great and you did answered all of my question
You went above and beyond, other reps just pass it to other department but you reached out to them as well and and that's a great job
My questions were answered very promptly and quickly
You were awesome and the support rep was truthful
You were nice and very clear. And you solved the problem.
This is my second transaction with Escrow.com and I am really impressed with the process and the follow up call from the support is really great, I definitely will use Escrow.com again in my next transactions
You answered all my questions and the support was great service.
Helpful information in a timely manner and did a good job
It was excellent and should be 10 out of 10, I could not have done completing check out and verification without your help.
The support is good, and the website is secure, but the procedure should be clear
Terrible terrible experience. I'm told everything is complete, it will close tomorrow. Then I'm told no, 5-7 days. Then I'm told within 30 days. 2-hour long wait for "concierge" customer service for any human to answer the phone, then line disconnects. Stay away!
You were very helpful and directed me to appropriate pages.
You guys picked up so fast and the support was great
The support was very nice and resolved mu concern very quickly
The verification was terrible, 1st it was a zero but the support was terrific in helping me out- very good customer service
I thought it was pretty good, it was confusing at first but it is all good now. I have the store in my account.
Resolved my issue quickly and problem was resolved
Cel didn't react to a testy customer and did provide a resolution to my issue. Good control. I appreciate that.
Thanks as always, Jay, for your help last summer in setting this transaction.
Its been smooth and customer friendly and pretty straight forward
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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