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business logo of Escrow.com

Escrow.com

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.


escrow.com
San Francisco, CA, United States
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Escrow.com Reviews Summary

Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.

This summary is generated by AI, based on text from customer reviews

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Singapore
1 review
0 helpful votes
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You were very kind and patient and helped me through completing my account

Date of experience: April 25, 2022
Singapore
1 review
0 helpful votes
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You were very helpful and answered my questions quickly and directly

Date of experience: April 25, 2022
Canada
1 review
0 helpful votes
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Good experience
April 25, 2022

I have a good experience with Mark, the customer service guy.

Date of experience: April 25, 2022
Singapore
1 review
0 helpful votes
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You have done what I asked for and I'm happy with the service.

Date of experience: April 22, 2022
Singapore
1 review
0 helpful votes
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You were very helpful, pleasant and guided me through everything.

Date of experience: April 22, 2022
Singapore
2 reviews
0 helpful votes
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You guys are great and very helpful. I cannot say anything bad about the customer service, it was great.

Date of experience: April 22, 2022
Singapore
1 review
0 helpful votes
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You were great, answered all my questions and made it all easy by walking me through online

Date of experience: April 21, 2022
Singapore
1 review
0 helpful votes
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You were straight forward and provided good guidance

Date of experience: April 21, 2022
Singapore
1 review
0 helpful votes
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Because I did not have to wait and you answered all my questions very quickly

Date of experience: April 21, 2022
Singapore
1 review
0 helpful votes
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I can understand you clearly
April 21, 2022

I can understand you clearly. You answered my questions very well.

Date of experience: April 21, 2022
Singapore
1 review
0 helpful votes
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I used your service when I bought a car, I think its great! This time I'm the seller.

Date of experience: April 20, 2022
Singapore
1 review
0 helpful votes
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You did a good job!
April 20, 2022

You did a good job!

I wish I knew about this years ago, I received my title yesterday on time.

Date of experience: April 20, 2022
Singapore
1 review
0 helpful votes
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You got the problem solved as quickly as possible.

Date of experience: April 20, 2022
Singapore
1 review
0 helpful votes
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Its pretty quick and questions are answered promptly

Date of experience: April 20, 2022
Singapore
1 review
0 helpful votes
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You were concise, easy to talk to and did everything well

Date of experience: April 19, 2022
Singapore
1 review
0 helpful votes
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You did great and answered all of my questions quickly

Date of experience: April 18, 2022
Singapore
1 review
0 helpful votes
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You answered our questions very quickly and gave us a detailed instructions

Date of experience: April 18, 2022
Singapore
2 reviews
0 helpful votes
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Because you answered all of my question and I like the way how the transaction is being handled by Escrow.com

Date of experience: April 18, 2022
Singapore
1 review
0 helpful votes
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You were able to answer all my question in a timely and clearly

Date of experience: April 15, 2022
Singapore
1 review
0 helpful votes
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Dealing with a very good customer service like you makes feel safe in doing the transactions with escrow.com

Date of experience: April 15, 2022