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Escrow.com

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.


escrow.com
San Francisco, CA, United States
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Escrow.com Reviews Summary

Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.

This summary is generated by AI, based on text from customer reviews

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Virginia
1 review
4 helpful votes
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The process of selling a simple camper shell was unbelievably complex. The buyer and I (the seller) had already agreed on the deal; all they needed to do was serve as an escrow agent for the money until the camper was delivered. However, they never acknowledged receiving the buyer's funds, nor did they communicate that they needed additional information from the seller to proceed with the transaction. I had to call and find out where the transaction was in the process, only to be told that we need the title (well, its a camper shell, and it has no title, that is why I listed it as general merchandise for sale), then it was, do you have a VIN#? Yes, here is the VIN, but still no response. I called, and then it was we need a photo, okay here is a photo. Then we do not believe the VIN is accurate; here is a picture of the VIN plate on the camper with the VIN. Do you have a bill of sale? Well, yes, here is the bill of sale. Response: We will get back to you as we proceed. Crickets! I paid 249 dollars to be harassed, delayed, and use my time. Stay away from this service; use another one.

Escrow.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2022
Singapore
1 review
0 helpful votes
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It was an easy communication and a positive experience.

Date of experience: May 4, 2022
Singapore
1 review
0 helpful votes
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You guys answered all my question and resolve this transaction

Date of experience: May 3, 2022
Singapore
1 review
0 helpful votes
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You gave me the information I need and very helpful

Date of experience: May 2, 2022
Singapore
1 review
0 helpful votes
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Everything is fine
April 30, 2022

Everything is fine. I felt better when my question was answered.

Date of experience: April 30, 2022
Singapore
1 review
0 helpful votes
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All of my questions was answered
April 30, 2022

All of my questions was answered. The wait is less than a minute.

Date of experience: April 30, 2022
Singapore
1 review
0 helpful votes
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It was nice working with you, you were very helpful and I appreciate it you doing something to help us out

Date of experience: April 29, 2022
Singapore
1 review
0 helpful votes
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I would sa, I got the service that I was looking for. You've achieved my expectation and provided good representation.

Date of experience: April 29, 2022
Singapore
1 review
0 helpful votes
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I would say it was a 6
April 29, 2022

I would say it was a 6 - it was fantastic and wonderful to work with

Date of experience: April 29, 2022
Singapore
2 reviews
0 helpful votes
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Because you've been very informative and answered all of my questions.

Date of experience: April 29, 2022
Singapore
1 review
0 helpful votes
Follow Mike J.
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I was being a pain in the $#*! but you were very patient and helpful, thank you

Date of experience: April 28, 2022
Singapore
1 review
0 helpful votes
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You were able to answer questions quickly and accurately.

Date of experience: April 28, 2022
Singapore
1 review
0 helpful votes
Follow Dmitryi U.
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It seems that you know what you're doing. And there had been progress on the transaction.

Date of experience: April 28, 2022
Singapore
1 review
0 helpful votes
Follow Sarah C.
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You very helpful and comfortable to work with and did a great job, thank you

Date of experience: April 27, 2022
Singapore
1 review
0 helpful votes
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Because i had to wait for a call to know the status and what's the next steps but other than that, all is good for now

Date of experience: April 27, 2022
Singapore
1 review
0 helpful votes
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Thanks very much, Jay!
April 26, 2022
Updated review

Thanks very much, Jay! As always, I appreciate your services!

Date of experience: April 26, 2022

I really can't think of anything that needs to be changed
January 25, 2022
Previous review

I really can't think of anything that needs to be changed. Thanks, as always, for your help, Jay.

Date of experience: January 25, 2022
Singapore
1 review
0 helpful votes
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I was expecting a long wait time and was surprised that it was otherwise. I'm glad you tell me that everything is good though I was getting unecessesary emails.

Date of experience: April 26, 2022
Singapore
1 review
0 helpful votes
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You answered all of my questions and I appreciate it

Date of experience: April 26, 2022
Singapore
1 review
0 helpful votes
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You did a wonderful job and should be a 6 out of 5

Date of experience: April 26, 2022
Singapore
1 review
0 helpful votes
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You filled me with the the information needed and I appreciate it

Date of experience: April 26, 2022