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The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
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It was my first time using Escrow, it was really seamless.
Jay, Thank you for organizing this and for all your help.
You were very helpful and answered all of my questions
It was my first time buying a store, it was a good process.
I've got nothing to say but all good about escrow.com, thanks
You were very helpful and did a fantastic job, it's actually a 6 out of 5, I will definitely use Escrow.com again in the future
A smoother verification process could give a better experience for me
The verification process was not easy but the support was great, thanks
You were very pleasant to speak with and and answered all of my questions very quickly
You gave me all the details needed and it was great
Identity verification is not very clear about the PO Box and verification of the proof of address which both has physical and PO Box
Very poor.
A couple of years ago I tried to buy through Escrow. It's a good idea poorly executed, so I gave up and sent the money through PayPal.
This week I figured they must have improved but NO!
Against my better judgement I uploaded an image of my drivers licence (I know! It's a very bad practice - security 101!).
They then asked me to very myself again, by typing in my drivers licence. This failed because their app only accepts 8 character drivers licences. Turns out, my licence is 6 so I failed.
So I then tried my medical card.
The page then crashed with one of those "we have crashed but our tech people will look at this.
I tried their chat. They said wait a couple of hours.
A couple of hours later I got the email saying my checks have failed, so try again.
Foolishly (shame on me) I tried again and guess what? Same outcome.
Now I have my licence uploaded and nothing to show for it. I feel really foolish for uploading to a public website but don't understand how everyone else is ok with this.
You guys have been awesome, especially Jay. Thank you guys for your continuous great communication and help
You guys have been awesome. Thank you guys for your continuous great communication and help.
Because you understand the issue and helped me right away and I appreciate it
You've very quick to answer the phone and a good website
When I call support, I'm not on hold for a long time.
Patient and listening very well, I appreciate the help given and so far so good
There is no time frame for end 2nd party to respond to transaction. Receiving end can wait indefinitely to "click" on accepted package. This can leave transaction open forever. Just like it did for me. Sold car, receiving end didnt "accept" car for months...
You answered the questions and were very patient with my questions.
Great instructions and great service. You called back. Great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members