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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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You did a great job in answering all of my question
You listened and I appreciate you walking me thru the process - thank you
You answered all of my questions and did what we had to do
You are nice. You really tried to understand and solve my problem. All in all it's very good.
You helped me and all my questions were answered quickly
Because you answered my questions quickly. I got a representative on the phone quickly. I'm satisfied.
It was quite seamless, its nice to use an escrow service to pucrhase an out of state vehicle. It was convenient and I'd use your service again if I plan to purchase another vehicle.
I got the title the day before yesterday, it was a quick process.
Quick and you solved my problem. Very good service I received.
You looked at my account and heard what I wanted to hear.
You were knowledgeable and helpful - looking forward doing transactions with you again
Customer service rep was helpful and answered our questions
You answered all of my questions and been very clear in explaining the process
Quick in response in today's request for funds that we have been waiting to be approved for many days
You were able to help me and answered all my question
You listened to me and understood what it was that I needed to find out. You gave additinal information that is informative and helpful.
Terri is excellent and professional and very knowledgeable and patient
I loved it! T was great! I was really impressed! I actually heard about it on Tiktok, there have been a lot of videos where a lot of people have been explaining how you can set up your own business on Exchange.
It went pretty good, I didn't have any problems to it, I don't have any issues. Process was a bit lengthy but it seems everything went well.
Every question was explained in detail and the follow up phone call is good, I did not expect that.
You answered all of my questions and walked me thru what needs to be done
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members