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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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The delivery was fast I just got it earlier today, the transaction was easy.
You were very helpful and I appreciate it, thank you
You were very helpful and answered all of my questions
Everything was fantastic. Your were very thorough and understood. Guided me every step of the process. It's a job well done.
You solved my problem. You were very nice, You explained everything to me.
Jay has been processing my disbursement without requiring me to ask every single month. Thanks, Jay.
Promptly process my disbursement with
I highly recommend Escrow.com Very good support from all of you.
You responded very quickly and you called me back. That's very good.
Everything happened as expected, good job and we will use Escrow.com again in the future
Just easy and you guys answered all my questions and you answered the phone quickly
You were very diligent with the follow up calls and that took care of my issue, Thank you
You've answered all my question and you were very polite at the same time. Thank you.
I appreciate you calling me back. You've answered my question sufficiently and I'm not lost now.
Can't think of anything. Great job! Keep everything the same.
You were very helpful with this very complicated KYC and payment submission process and I appreciate it
Can't think of anything, it was a fairly smooth process.
Jo was very responsive and on top of the transaction for us!
You are pleasant and you walked me through updating my transaction.
You remained calm and corteous. I never heard distress on your voice even I'm distress. Kudos to you.
Good job on updating and explaining to us the status of the transaction and what happens next
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members