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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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You helped do something that is beyond my knowledge and I appreciate that, thank you
You stayed on the phone with me until I got the transaction created right, thank you
Jay replied to me very fast and solved all problems in my transaction.
You helped me, waited on the phone with me. Verified everything. You went above and beyond.
You were professional. You called me to follow up to ensure that everything's okay.
Promptness and validity of the information provided, very quick and I appreciate it, thank you
You're knowledgeable, you explained how to fix the problem. You speak very clearly. You are Friendly and patient.
You were awesome and very helpful and good connection
You were able to answer all of my questions and picked up the phone very quickly, thank you
The idea of the business is brilliant. Jay was friendly and took care of everything required to transfer my domain.
I have been trying to speak with someone and I'm glad this is finally sorted out, you did a good job
You answered the questions quickly and provided information to me.
You were very polite in handling an irate caller like me and for that I am very thankful
You been very helpful, pretty straight forward and I appreciate it
A one happy customer. Thanks for all your great service, Jay.
You were knowledgeable and very very very helpful.
You were articulate and prompt with the response - thank you
It is my first time using Escrow.com and I think the process was easy.
I'm pretty satisfied with your service and helped me a lot.
Because you answered all my questions and made easier for me to understand the process and made me comfortable.
Thank you so much for your help and calling me to provide the tracking details.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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