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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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You guys are very informative and helpful, thank you
You were very helpful and did a great job in sorting this out, I also appreciate you making a follow up and making this happen, it was a great experience, thank you
The process is good but, one area of improvement would be to thoroughly explain it to the users.
You were able to reconfirm my status and expectations are met, I also like that you are able to answer my questions directly over the phone
Customer service so far is top-notch. Thanks again. Appreciate your help, Jay.
Fantastic work. Thanks for sending us updates on our transaction, Jay.
You were able to do it fast and I didn't have to wait long on the phone.
Kana was a very knowledgeable and patient individual. My question(s) were answered clearly and accurately.
Very polite, efficient, smooth, job well done, thank you
You've been very pleasant and efficient in answering all of my questions, thank you
I got the answers to my question and was assured of the process
I got you very quickly and resolved my concern very quickly.
I just got it (the title) 10 minutes ago. It's a great services, thanks for giving me a call to check on the (title) delivery.
Thanks for the assistance in transferring the domain.
Gave you a 3 because you were unable to follow up with the seller.
Because you have the patience to work this whole thing from start to finish with me inspite my hearing.
Jay, you have been awesome in assisting us in our transaction.
Awesome and fantastic services from Jay!
I was confused about the process, I know I have a balance and thought you guys could send out the check I could pay you the difference. Thanks for the quick callback and explaining things.
You are very informative and answered all my questions, thank you
You worked me thru the process and couldn't do it without you, thanks a lot
You helped me. You're courteous. Waited and assisted an old man like me. I appreciate your help very much.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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