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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Thanks, Jay! Happy I caught it, and even happier to have you assisting me in this process.
Thanks so much, Jay, for your help with this transaction. We'll definitely be coming back to you again.
You helped clarify some issues and comforted that was very confusing
I am able to get a hold of a live person and answered my inquiry, thank you
You were very nice and very patient - I gave a little attitude at the beginning but you were very sweet so thank you
Quick access to information and informative answers
Your personality helped me worked this transaction perfectly for me
You answered my question very quickly so thank you
You answered all my questions and great customer service
You restored my faith in this transaction, you were very incredible, friendly,, the support was great, thanks
I was so sick of these but kana was a big help, thank you
It was a very good process and you all helped me out fine so thank you
You were able to help me on the 1st set of the call and very friendly
Thanks, Jay, for always providing assistance to my transaction.
You were very helpful and answered all my questions quickly
Your very sustained and knows how answer the questions
Yes I got it! And I want to let you know I have all praises for your company, this is the second time I've used your services. I might have another transaction sooner than you think and I will let you guys know as soon as it is in the works.
Yup got it, all good now! It 's nice nice that you follow up on the delivery.
The support was great and been good the whole process, thank you
You were very patient in helping me all through out so thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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