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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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I am very satisfied, all questions were answered, I hope the company will keep you and continue doing a good job, thank you
I am very satisfied, all questions were answered and hope that this company will keep you, continue doing a wonderful job
You answered all my questions and very patient, thank you
You were awesome and answered me quickly and accurately, thank you
You did great and answered all my question, thank you
It was nice to deal with you, very easy, great service
You were straight forward in answering my questions and provided the details need
I waited for almost a month for this purchase and the seller drove me crazy and with less than 10 minutes you helped how to get my funds back so thank you
I was confused and you made me feel better, so thank you
Rep called verified phone to make discussion safe. Answered all questions.
escrow.com is an amazing company in working with escrow transactions but on the recent email exchanges with the company name change request, it seems like the representative on the email is not aware of how things to be done and kept asking for a lot of documents and there were links to upload the company documents that do not work
Reps always answer and always have the right answer
Its 6 out of 5 - you were wonderful and answered all our questions professionally, thank you
You were very communicative - information over the top and educated me the whole process so thank you
Its more than a five - Kana was incredible in helping me out, thank you
The process was not clear and the instructions online but Kana was very patient and I'm thankful for that
My questions were answered sufficiently and in a timely manner, thank you
You answer the phone every time I called, wait time is fairly short and issue is now resolve, so thank you
Thank you for your kindness, patience and unwavering support throughout the purchase and transfer of this domain. I hope that in the nearest future when we execute the vision we have for this domain, you will be proud of the rule you played in our success and journey. God bless you, Jay.
You walked me through the process and its a great experience with escow.com, thank you
Thank you very much for your amazing customer service! Much appreciated
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members