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business logo of Escrow.com

Escrow.com

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.


escrow.com
San Francisco, CA, United States
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Escrow.com Reviews Summary

Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.

This summary is generated by AI, based on text from customer reviews

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Singapore
1 review
0 helpful votes
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You were very helpful, I appreciate it, I will make sure to do this sale with Escrow.co

Date of experience: October 4, 2022
Singapore
1 review
0 helpful votes
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Quick response and answered my questions on a very good manner, great customer service, thank you

Date of experience: October 3, 2022
Singapore
1 review
0 helpful votes
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You were very informative, a 10 out of 5 thank you

Date of experience: September 30, 2022
Singapore
1 review
0 helpful votes
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Job well done for helping out quickly, I also appreciate...
September 30, 2022
Updated review

Job well done for helping out quickly, I also appreciate the immediate follow up, thank you

Date of experience: September 30, 2022

I am very happy with everything, thank you
September 22, 2022
Previous review

I am very happy with everything, thank you

Date of experience: September 22, 2022
Singapore
1 review
0 helpful votes
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You did great, thank you for explaining the whole process

Date of experience: September 30, 2022
Singapore
1 review
0 helpful votes
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Because you called to update me with my disbursement method, you are an 8/5, thank you

Date of experience: September 30, 2022
Singapore
1 review
0 helpful votes
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I have possession of the domain name
September 29, 2022
Updated review

I have possession of the domain name. Thank you for everything over the past few years, Jay.

Date of experience: September 29, 2022

Great team!
December 28, 2019
Previous review

Jay and all the escrow.com personnel I've had contact with have always been quick and efficient in addressing any issues I've had.

Date of experience: December 27, 2019
Singapore
1 review
0 helpful votes
Follow Shiva X.
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This by far is like the nicest company i worked with, very smooth - I will definitely use you guys again, thank you

Date of experience: September 29, 2022
Singapore
1 review
0 helpful votes
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Raven was very helpful and helped profile and took time to resolve the payment and profile

Date of experience: September 28, 2022
Singapore
1 review
0 helpful votes
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It was very easy, you were very polite and nice, thank you

Date of experience: September 27, 2022
Singapore
1 review
0 helpful votes
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You were very patient, please continue doing a great service, that makes me feel very comfortable with escrow.com

Date of experience: September 27, 2022
Singapore
1 review
0 helpful votes
Follow Darci A.
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You gave me a response in timely manner, thank you

Date of experience: September 27, 2022
Singapore
1 review
0 helpful votes
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The process was little confusing but you were able to explain the issue and helped get it done so thank you

Date of experience: September 26, 2022
Singapore
1 review
0 helpful votes
Follow Kerry N.
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You responded quickly, explained the process and I appreciate it, thank you

Date of experience: September 26, 2022
Singapore
1 review
0 helpful votes
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I am so grateful that you took time to understand the...
September 22, 2022
Updated review

I am so grateful that you took time to understand the process and I appreciate it, your a 10/10, thank you

Date of experience: September 22, 2022

You answered all of my questions
September 13, 2022
Previous review

You answered all of my questions - everyone who assisted me were very helpful and knowledgeable so it a very nice experience, thank you

Date of experience: September 13, 2022
Singapore
1 review
0 helpful votes
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You did a great service and its nice to know that there is a company that is trustworthy to hold my funds, thank you-

Date of experience: September 22, 2022
Singapore
1 review
0 helpful votes
Follow Christopher W.
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You gave me a good explanation of how Escrow.com works.

Date of experience: September 22, 2022
Singapore
1 review
0 helpful votes
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You were very knowledgeable and answered all my questions quickly - thank you

Date of experience: September 21, 2022
Singapore
1 review
0 helpful votes
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You were very good in detailing the process and will definitely use your service, thank you

Date of experience: September 21, 2022
Singapore
1 review
0 helpful votes
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I remember you helping me before, You've been wonderful...
September 21, 2022
Updated review

I remember you helping me before, You've been wonderful as always, thank you so much

Date of experience: September 21, 2022

You were tried your best did not give and very patient
September 5, 2022
Previous review

You were tried your best did not give and very patient - thank you

Date of experience: September 5, 2022