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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Everything was clear and you been very helpful, thank you
You answered all my questions very clearly, thank you
You answered all my questions and made me confident completing this transaction - thank you
Incredible quickness and immediate service - peace of mind and safety for me for this transaction to proceed, thank you
You answered all my questions and helped me out, thank you
It is always nice getting help from you and I appreciate it, thank you
You were awesome and able to assist me with my concerns
Thank you, Jay, for being on top of my transaction. I appreciate having these details in advance.
You were wonderful, very nice to work with, I appreciate it, thank you
Really shocked!
I saw the reviews online for Escrow.com together with what they supply looked just perfect, I'm still in middle of a transaction ($250) for the past 4 days ONLY because the lack of customer service together with complete robots and unprofessional, They've verified me twice in the past 4 days, they've promised me phone calls back, promised within an hour and all of that is a load of BS, The saying "Dont judge a book by its cover" applies here perfectly, don't let the trustworthy look of the site or how they make themselves sound, this is a TERRIBLE service, an utter waster of such a good service idea, i advise NOT to start any transaction with Escrow.com
We completed what is needed, you were very kind patient, thank you
You were fantastic, i appreciate your help, You asked how my day was and it's now even better, thank you
You answered all my questions and very helpful, thank you
You were great, patient and very helpful, thank you
I gave 5 because the rep is patient and listened to the query
You answered all my question, fast, knowledgeable, thank you
You were straight to the point and helped me quickly, thank you
You have been efficient quick, kind and made it convenient to put a note in the transaction so thank you
You were so helpful and positive, I hope your company have employees like you, thank you
Thoroughness - frankness and being able to explain what needs to be done - thanks you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members