On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You are a lifesaver, thank you for your assistance
You were very knowledgeable, helpful and gave answer to my problems - thank you
It's nice to be able to speak to a live person and You were very helpful, thank you
Not just for today but ever since I contacted Escrow.com, everyone was very helpful and handled the transaction accordingly, thank you
You were very helpful and knowledgeable - thank you
The cancellation and refund request was very easy, thank you
You think outside the box and understands how I feel and been calling almost everyday and you sure did know how to resolve my problem, and with that, you are 7/5, thank you
The agent was quick to answer I was able to connect to an agent right away
Because she is always kind and helpful I am always happy to speak with her
Because the representative is polite and answered all question
The agent did a great job, the information provided was clear
All are corrected now - You did a great job in helping me out and I appreciate it, thanks
Every time I contact escrow.com I always get a quick response and I appreciate it, thank you
Hello everyone I have working with escrow.com for 20 years and they are number #1 the have the best service one of a kind I love escrow.com Luigi
I was very frustrated and just want my money back - I was on the phone with another rep for almost one hour but never got a call back - you my concerns, you were very patient - thank you
You were very professional in answering all my questions and very helpful, I appreciate it, thank you
The agent is very knowledgeable without the system and very patient and understanding. Provided a lot empathy
You were knowledgeable, quick and very helpful, thank you
You're a 10/10 - you were very patient and helpful, we couldn't figure this out without you, thank you
You are a 6/5 Your determination and patience is highly recommended - will definitely use your service again, thank you
The representative is wonderful and straight to the point
She was helpful because she is articulate intuitive thorough and has very nice speaking voice.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Payment Processing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members