Escrow.comReviews 2,224

You gave me the answer I wanted to hear, thank you

The customer service is excellent and I appreciate that they answer the calls

You were very helpful and did a great job, thank you

Everything looks Easy Customer service is good as a first time user

Great Efficiency, you were very patient and professional, I appreciate it, job well done - thank you

Very patient. Walked through the process and encouraged interruptions.

You explained everything very well, These all are new to me and I appreciate you helping me out - thank you

Raven was quick to answer and have the information I need and she helped me get verified

I tried to purchase a motorcycle on ebay - hadn't used escrow.com before. Funded the purchase with an ACH transaction. Seller could not find the title - so I had to cancel transaction. I've been trying for over a month to get my money back, no luck yet.

Not sure how they were going to pay the buyer at completion of the sale if they are unwilling to give me my own money back.

Update: I received a refund last Friday. This is after I filed complaints at the BBB and two license agencies. Escrow.com's letter response places the blame on me - since they said they tried several times to reach me. I disagree and had initially been to by customer service that the refund would automatically take place after the transaction was canceled. A talked to them many times by phone. The last time I called i repeatedly asked to have the case escalated, they refused. I told them I was going to contact the Better Business Bureau and the support representative told me to go ahead, which I did. - issue is now resolved.

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Initial response from Escrow.com help desk over a month ago

"… Hi.
Thank you for your reply.
I will be sending an email to the Seller regarding your cancellation request. If we do not hear from Seller within 24 hours, Escrow.com will begin the cancellation process and return of the funds to the account where the payment originally came from.
Thank you!
Jenxxxxx (omitted for privacy)
Escrow.com Customer Support
180 Montgomery St, Suite 650, San Francisco, CA *******
Toll Free *******600, U.S. and Canada
International *******270…"

The agent is quick to answer and helped me get in touch with the account manger

You were excellent and very patient, I appreciate you helping me understand the process, thank you

You were very kind, knowledgeable and informative, you did a great job - thank you

The agent has been helpful and attentive and made follow ups with my transactions

This was the best follow up call I ever received and even less than 10 minutes, I am in tears of Joy, you actually turned my terrible experience way better - you are more than a 5 - thank you very much

You were very patient and helpful, I did not get the response I wanted but I still appreciate your assistance

The agent was very clear to understand and walked me through the process.

The agent answered in detail. It was fast to call in and get assisted