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business logo of Escrow.com

Escrow.com

2.9

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From the business

The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.


escrow.com
San Francisco, CA, United States
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Escrow.com Reviews Summary

Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.

This summary is generated by AI, based on text from customer reviews

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Singapore
1 review
0 helpful votes
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The support is very consistent as always and I appreciated it, thank you

Date of experience: December 21, 2022
Singapore
1 review
0 helpful votes
Follow Jill V.
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You were very helpful and answered all my question quickly, I appreciate it, thank you

Date of experience: December 21, 2022
Singapore
1 review
0 helpful votes
Follow Vincent W.
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You You were extremely nice and helpful and I was very pleased and gratefully appreciate your help, thank you

Date of experience: December 21, 2022
California
1 review
0 helpful votes
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I was concerned because I received a notice that a substantial escrow had been completed but payment was not yet received. Kana carefully verified my identity and phone number before fully answering my questions about the transaction and assuring me the money was on the way after a standard delay of a few business days. It might be helpful to avoid such calls if a fund delivery date could be included in the closing confirmation email.

Date of experience: December 19, 2022
Singapore
1 review
0 helpful votes
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Very thorough customer service and description. She was patient with me.

Date of experience: December 19, 2022
Singapore
1 review
0 helpful votes
Follow Joshua C.
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I was confused at first but with customer service professionalism I was able to understand.

Date of experience: December 16, 2022
Singapore
1 review
0 helpful votes
Follow GIOVANNI W.
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You were very professional, gave me the information needed and made it easier for this to proceed, thank you

Date of experience: December 14, 2022
Singapore
1 review
0 helpful votes
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You were the best agent in helping me to have this transaction to move forward, I am very happy, you are 10/5, thank you

Date of experience: December 14, 2022
Singapore
1 review
0 helpful votes
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You were very patient and very much appreciated, thank you

Date of experience: December 13, 2022
Singapore
1 review
0 helpful votes
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You were very helpful and resolve the problem quickly, thank you

Date of experience: December 8, 2022
Singapore
1 review
0 helpful votes
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You were very concise, gave quick answers to my questions perfectly - thank you

Date of experience: December 7, 2022
Singapore
1 review
0 helpful votes
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You were wonderful and helped me very quickly, thank you

Date of experience: December 6, 2022
Singapore
1 review
0 helpful votes
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You were wonderful and very patient
December 1, 2022

You were wonderful and very patient - tell you boss you deserve a raise, thank you

Date of experience: December 1, 2022
Singapore
1 review
0 helpful votes
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You were excellent, an asset to this company and I appreciate all your help, thank you

Date of experience: December 1, 2022
Singapore
1 review
0 helpful votes
Follow Oleksandr L.
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Raven helped me get my verification after a few days of trying

Date of experience: December 1, 2022
Singapore
1 review
0 helpful votes
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Raven answered questions I had on disbursement and yesterday she also helped me get things done

Date of experience: December 1, 2022
Singapore
1 review
0 helpful votes
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You quickly responded to all my questions and gave me the resolution, was very helpful and kind - thank you

Date of experience: December 1, 2022
Singapore
1 review
0 helpful votes
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The process is very simple and you fixed the problem quickly and professionally - thank you

Date of experience: November 29, 2022
Singapore
1 review
0 helpful votes
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It was great, your a 5
November 28, 2022

It was great, your a 5 - I appreciate your help, thank you

Date of experience: November 28, 2022
Singapore
1 review
0 helpful votes
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You were amazing, not just a 5 but a million out 10 - the follow up and explanation provided was extremely grateful, thank you

Date of experience: November 25, 2022