On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You were very firm and informative and gave all the information I needed, thank you
You guys were amazing and we much much appreciate the follow up call and explanation, I'm glad we've done this transaction with you, thank you
You were very helpful and I appreciate it, thank you
5 golden stars - You answered me clearly, helped me a lot and I appreciate it thank you
You handled everything smoothly and made it easier for me, I appreciate it, thank you for help
It feels so nice talking to nice people, You did a great job, thank you
I understand you were just doing your job and you did great, whoever needs to be giving you a raise should do so - you are not a 5/5 but 10/10, thank you
You are very kind, patient and helpful, definitely 10 out of 5, thank you
You were caring, professional, and stayed with us along the way, Escrow.com should have more people like you, thank you
You are very polite, and quickly answered all my questions, thank you
You explained how LHP works and I appreciate it
You answered all my questions in a timely manner and I appreciate it, thank you
Thanks very much for expediting on your end! You've been a great help, Jay!
Kana answered all of my concerns and provided clear instructions.
My escrow transaction is now complete from our side. Thanks for the great support, and I'm happy working with Jay.
I really appreciate the follow up given, you did a great job, thank you
Thanks Jay for assisting me in my disbursement issues.
Kana, did a nice job. Your website could be more user friendly in getting information required uploaded.
You were quick, friendly and very helpful, thank you
You were very helpful and kind, I am very thankful that you called us to resolve this and I highly appreciate it, thank you
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Payment Processing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members