Escrow.comReviews 2,224

Prompt service, resolving an issue that was frustrating but you resolved it and I am very happy now, thank you

Truly a terrible company
Truly a terrible company. Super poor communication. Zero continuity. Call and you will get an "agent" from overseas whose English is marginal and who knows nothing about your transaction and has no ability to do anything other than record your call. Call again and you'll get someone else. Over and over. Dealing with a cell phone company is a absolute delight compared to dealing with these people. They claim to have a office in San Francisco but dollars to donuts you'll never speak to anyone in the US. They hold the escrow and do almost nothing else. Zero. There is no opportunity to resolve any problems that might occur in a given transaction and if you are the buyer they will hold onto you/ or your clients funds for a VERY long time (months) before they will release it. It is truly like talking to a wall. You will never get a chance to speak to any "supervisor". Even written correspondence is not taken seriously or followed up upon. This is NOT a REAL ESCROW. Not even close. True they are cheap but you get what you pay for and my client didn't even get cheap service. DO NOT USE THEM UNLESS YOU ARE 100% SURE THAT THERE WILL BE NO WRINGLES IN YOUR TRANSACTION. IF THERE IS EVEN A SLIGHT WRINGLE YOU WILL BE VERY SORRY.

You were exceptionally sweet and helpful, thank you

You were patient and knowledgeable, Thanks for the help, I appreciate it -

You were very patient, knowledgeable and helpful, I appreciate it, thank you

You've been great, I just hope I can get the refund within the turnaround time, thank you

You were very knowledgeable and helpful, thank you

You walked me through everything and stayed on the phone with me, I appreciate that, thank you

The buyer requested to use escrow.com and coordinated with them for a vehicle sale. The site was slightly confusing on what the seller needed to do. The buyer requested use of their title transfer service which provided the wrong address for mailing. The only address is a San Francisco address which is not a staffed office, but appears to be a empty office in a high rise. This appears to be a foreign controlled company. Any request for communication takes 24-72 hours for a response. In the end the buyer received the vehicle, escrow received the title, and the seller waited well past their stated release of fund hold date. (For transparency, I'm the seller and I have not received funds yet. Hence the review)

Recommendations: Skip their title service. They need to better communicate with users other than email.

Tried to use E.com for vehicle purchase. After receiving our funds, they complicated, stalled and delayed at every opportunity, maximizing their interest profit and charging us fees as well. Eventually demanded our funds back and will never use them again. Consumer beware of these predatory stall tacticians!

You addressed the issue in a polite and nice manner, thank you