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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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You were very helpful and able to solved my issue, thank you
Raven explained and made it sound like a simple process
You worked me thru resolving the issue, took time and never left me behind, thank you
Had all the answers, being helpful and professional
Raven answered my inquiry and found a solution for my problem.
Casey was prompt and clear in their instructions both times I received their assistance. Thank you Casey!
Extremely helpful and got my answer in 5 minutes, I appreciate your help, thank you
Raven was very patient with me and guided me through the steps with simple instructions
You helped me quite a lot and good communication, thank you
You resolved my query very quickly and politely, thank you
You walked me thru the process and helped me thru the error online, thank you
You answered all my questions and did not have me wait a long time, you did a very good job
Raven was clear about what needs to take place with the transaction and left me with no questions after.
Raven was able to support and answered all inquiry and noted my concern
Thank you so much, Jay, for the update and for all your assistance.
You were very helpful and did a great job, thank you
You answered all my questions and resolve the issue - thanks you
Raven understood my question and explained the process of my transaction in a way I understand.
You were knowledgeable with regards to the process, I appreciate it, thank you very much for helping me out
You were fantastic, this was my first interaction with Escrow.com and I couldn't be more happier, your a 7 out of 5, thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members