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The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
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I would like to give you more than 5, a 10 because you were very smart, efficient and let me catch up, helped me understand the process and I hope that you can share your knowledge to your other colleagues because that is really an important thing when dealing with customers, thank you
Great Great Great Great! You were clear and helped answer all questions even if some were complicated.
A simple transaction can take four days because they pretend to be a global service but really are only US focused service provider. Their support only works and responds on US west coast week days - 8AM-4PM and the other time you are on your own.
Still awaiting a transaction to be confirmed even after they have received $$ into their account as of 4 days ago.
Raven answered all my questions and explained everything from beginning to end
You really answered all my questions clearly, thank you
Mj was Very helpful, He helped solved my problems and solved the buyer's and seller's issue
Mj answered all my questions, and quickly fixed my problem with my transaction.
You were very very good in explaining the process and I hope the service will be as good as how you explained it, thank you
You were very helpful and gave me all the details i needed, thank you
You answered everything more that i could have asked, you did a great job, thank you
You answered all of my questions precisely and it was a great help. You are a 5!
You immediately understood our problem, got your resource, and got back and gave us new understanding on how to resolve the issue.
You were very polite even when we are the phone earlier, explained all the remaining process and resolved my issue, thank you
Answered all the questions I have, very polite and easy to work with.
The way you handled the situation was very professional, well done customer service, thank you
You answered all my questions without any issues, helped me along the way, very knowledgeable and I appreciate it, thank you
Answer: Hi David, we've processed just over $3 billion in transactions to date, with transactions from $100 all the way up to over $10,000,000. In addition to our regular licensing requirements, I hope you'll take a moment to look at the customer testimonials on www.escrow.com
Answer: Hi Janine! Thanks for reaching out! As the largest online licensed and audited escrow operator, Escrow.com is your best choice for domain transfer transactions. Escrow.com safely holds or secures the Buyer's payment in a trust account until the entire transaction is complete. That way, Buyers can be confident that the domain will be registered in their name and Sellers can be sure they'll be paid. We also have the concierge service for domain transfers without content where the Seller needs not to wait for the Buyer to confirm receipt and full control of the domain as Escrow.com will essentially take care of that inspection in your behalf. The Seller will only need to transfer the domain to one of our secured registrar accounts and we can release the funds to them. On the Buyer's side, they don't need the inspect period to verify the domain because we will do that for them. Our concierge team will work directly with the Seller to transfer the domain to us so there's no need for the Buyer to stress with follow-ups about the domain transfer. As soon as we secure the payment, the Buyer only needs to advise us where they want the domain to be transferred to and we will take care of the rest. Our dedicated concierge specialists will assist you every step of the way. Feel free to leave your contact details and best time to call as we are happy to discuss with you further should you have other questions. Thanks!
Answer: Hi Milly, I'm not sure I'm understanding your question exactly but Escrow.com only displays bank information on our site and never via email. Check to make sure any emails you are receiving came [email protected].
Answer: Hi Doug, start by making an offer to the seller through the AutoTrader.ca's Secure Payment platform. Once the offer is accepted you can pay into the escrow account and then go to inspect the car. If everything is as expected you can release funds to the seller right there on the spot. Two quick tips: Always make sure emails about your transaction are coming from [email protected] email address, and make sure you log into Escrow.com to make sure you're sending funds to the correct account. Hope this helps!

