On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eReplacementParts Reviews Summary
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
We monitor reviews for authenticity
This slow start replacement is for the discontinued slow start for my router. I was sceptical it was going to work. Clear electrical design detail included, or if needed, several online how to videos available. Easy install and works great. Glad to have my old friend back up and running.
All of the parts fit and the pressure cooker is working as if it was taken out of the box. I was considering purchasing a new cooker, now I do not. Have to.
Hello James, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Packaging was done with care, parts l got was right the first time. I would recommend this site to anyone and I will pass it around to my friends and coworkers.
Hello Jean, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The replacement pad for my orbital sander was mislabeled on your system. Called your support team and the agent was extremely helpful. Acknowledged there was a labeling problem and she browsed your system to get me the right part, then processed the order right away. I give her the five stars.
Hello Don, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
It works great. Know I just need a new fuel tank for the same blower. That would be greatly appreciated
Hello Sam, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. Please contact us directly by phone or e-mail and we would be happy to assist you with finding and ordering the fuel tank.
Bail springs were not the correct springs. Look on your web site at the springs I ordered. The ones I received were not like the pictorial springs exhibited on your web site. Please send 2 springs like those pictured on your web site.
Hello Robert, Thank you for your review. We appreciate your feedback. We are sorry to hear that the parts you received were not correct. We would be happy to set up a refund and re-order for you if you contact us directly by phone or e-mail. We apologize for any inconvenience.
I ordered a delicate part and they sent it in a bubble envelope and it was smashed. I called and they said they would make a note not to send it in a bubble wrap but in something more secure. The second shipment came in a bubble wrap and was also smashed. I called again and again they said they would ship it in something better and now I can't seem to get the part at all.
Hello James, Thank you for your review. We are sorry to hear about your experience and have sent you a private message.
The part ordered was for a leaf blower. The part fit exactly. No problems installing the part. Leaf blower is back to working the way it should. Thank you
Hello Islarene, Thank you for your review! That's great to hear and we are glad we could assist you with your repair and appreciate your taking the time to leave us feedback.
So i have a certain model toaster oven and after reading the Q&A section (couldn't find the dimensions), eReplacements told another customer that this part would work. So i ordered it and it was the wrong size. When i called, i received excellent customer service and they sent me a return label but it was for internal tracking once they received it. So i had to pay shipping. The shipping cost more than the part. It would've cost me less to throw it away.
Hello Darlene, Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review. We apologize for any inconvenience.
The brushes for the dewalt 1/4 in inpack went in and work good. Thank you. Great place to buy parts.
Hello Robert, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
This was exactly what I needed to make my sander like new again. Worked great with the sander that I have.
Hello Annette, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
These guys couldn't have made it any easier. I had no idea what the part name for my table saw was. However, they had an exploded view of my table saw. I was easily able to find my part, add it to my cart and check out, no problem.
I'll definitely be using these guys again.
Hello Ken, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
BRAVO! The part ordered was identified clearly. Excellent website, and the videos were perfect...
Hello Eric, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The website makes it easy to find the part you need. You get emails with updates on your order status so you know when it ships out. Always ships and arrives on time. I will definitely continue to order from eReplacement Part!
Hello Patti, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
HONDA GCV160 A1A
I got a bad lawnmower carb and had to complain publicly to get customer service to respond.
The replacement part had a stuck float needle. Flooded the engine and deck with gas. EReplacement Parts won't so much as replace the soaked air filter.
Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review. We are sorry to hear about your experience and apologize for any inconvenience.
Ordered brush holder and brushes for a dewalt table saw. Part came and was not the right part. I called and gave them all the numbers needed and they said it was the right part which it wasn't. The leeds were also bent which I told him. So after arguing with him he said he would send me an email for a shipping label which I never received, even checked spam. Waited a week plus called again girl looked up order and was going also to send shipping label of which I never got. I then had to order from another source and guess what it was correct.
Hello Mike, Thank you for your review. We appreciate your feedback. We're sorry to hear about your experience. We have sent you a private message.
I bought a seal for an Echo Trimmer from them for $2 and some cents they charged me $19 and shipping and sent me the wrong part I called them and explained to them and they told me to send it back and I have to pay the shipping the shipping they have already spent $19 on for $2 part and now they want me to pay for the shipping to send it back to them when they sent me the wrong part just a crappy way to do business and I will not do business with them again
Hello Ken, Thank you for your review. We are sorry to hear about your experience with us and have sent you a private message.
I ordered a part in April 2019. The part did not fit my coffee machine. I let the issue sit for couple months, as I was busy, but I contacted them in October 2019 with a request to provide a refund. After couple emails back and forth, they indeed provided a refund. I call this a great customer service! Way to do the business..
Hello Viktor, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I suggest you look somewhere else for your parts needs. I ordered several replacement power cords for my Milwaukee grinders. Order was placed on 8/19, took them two weeks to get them out their door. Here it is 9/4 and I still don't have my power cords. We'll see if they are the correct part when they arrive
Hello John, Thank you for your review. We are sorry to hear about the delay in your order and have sent you a private message.
Ereplacementparts sent me the wrong basic part. Despite several conversations with them, they refused to send me the correct part. Odd. Was supposed to be pull string starter assembly for a trimmer. They sent the part for the polar opposite end (see photos).
Hello James, Thank you for your review. We appreciate your feedback. We are sorry to hear that you received the wrong part. Our policy is to set up a return for an incorrect part and then assist the customer with placing a re-order. We are unable to automatically re-ship parts. We apologize for any inconvenience.
From the business
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jon, Thank you for your review! That's great to hear and we are glad we could assist you with your repair and appreciate your taking the time to leave us feedback.