On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I bid online and won a plow. 2 items later the item I really wanted, a grain drill came up for bid. I bid once at 50 dollars and was prepared to go to 800 to 900 dollars. The page wouldn't reload and let me bid and I heard it sell for 130 dollars. If you are going to have internet bidding it has to work better. They said they were having a real bad time with the internet
Great experience with the program for the most part I mean I did get a machine. Auction was cover well the user interface became a little confusing jumping between screens from viewing the live auction to the next upcoming lots and back. For an additional 10% online bidding fee I would expect better.
There was a slight delay getting into the auction when it first went live. Worked well, once I figured out you had to click the unlock and how easy it was to bid.
Thank you, Herbert, for your thoughtful feedback and patience during the start of the auction. We're glad you found bidding easy once you navigated the unlock step, and we're continually working to make entry even smoother.
I recently made a bid on equipment facts and got a text confirming that I won the bid. Only for me to call the partner site that uploaded the auction (Yoder and Frey auctioneers llc) and I was told the bid went to another bidder. It said I won - I'm confused!
I did reach out to equipmentfacts and they promised to follow up on the bid to find out what happened. I'm hoping to hear from them or the partner website to gain clarity on the turnout of things.
Thank you for sharing your experience, Okechi. We understand how confusing this situation must be and appreciate your patience as Equipment Facts and Yoder and Frey Auctioneers work to clarify what happened with the winning bid.
I bid on 3 lots during live auction, all it said was sale pending not that i had won the lots. I called EF and they told me i had won the lots and blamed the new software for the problem.
Thank you, Robert, for sharing your experience and bringing this to our attention. We truly appreciate your participation and patience during the auction, and we're committed to improving clarity and communication moving forward. Your feedback helps us enhance the process for all our bidders.
Bidding was easy and didn't have to attend auction.
Thank you so much, Brad! We're thrilled to hear the bidding went smoothly and suited your lifestyle. Your trust means a lot to us, and we look forward to assisting you with future opportunities.
I won't bid online again. Equipment isn't represented very well and it's hard to know if they are running up your bid or not.
Hi Em, thank you for sharing your concerns. We truly value transparency and authentic representation, and your feedback helps us improve the bidding experience—please reach out to the seller directly to discuss the representation of the item as they are the seller of the item and are responsible for listing the condition of the item.
I was trying to multitask by working and listening/viewing an online auction. If I was working and not able to touch my phone before the screen locked, I would have to exit the live auction sections back to the catalog and then re-enter the live auction to re-enable my bidding button. I missed a couple of items that I didn't get refreshed in time for. Other than that everything went great.
Hi Ryan! Thanks for sharing your experience and giving us a heads-up about the screen lock issue—it’s great to hear everything else went smoothly while you multitasked. We’re always working on making watching and bidding as seamless as possible, so your feedback really helps.
Not what I expected. Will not use again. I've been web auctioning for years... I usually use Proxibid or direct bidding when available. I wanted to look at other options.
So many allow for a maximum bid, and open the auction with a minimum bid or a nominal amount to start tge bidding. NOT the case here. My "maximum bid" was the opening bid. W. t. F.?
Not the auctions fault so I will absolutely follow through with the purchase. But in my opinion WHOLEHEARTEDLY unethical of EquipmentFacts.
This will be the one and only time I use your service
Christopher, thank you for sharing your feedback and for completing your purchase despite your concerns. We strive to make our bidding process transparent and appreciate honest opinions like yours, as they help us continue to improve. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
I was able to start bidding and then had my bidding deactivated after bidding on several lots. I called customer service who was able to get me approved for bidding, but then my account became disabled again and I was not able to bid on 75% of what I was interested in. Terrible experience.
Hi Eric, thank you for sharing your experience and letting us know about the challenges you faced. We understand how frustrating it must have been to have your bidding interrupted, and we’re committed to resolving these issues swiftly to ensure you can confidently participate in the auction. Please feel free to reach out again so we can support you more effectively moving forward.
I was watching items in 2 different rings and sometimes when I would switch from ring 1 to ring 2 it would not allow me to bid on items. There seemed to be a lag. At one point while trying to bid on items the audio for ring 1 was coming through on ring 2 and ring 2 was coming through ring 1. I was unable to bid on items I wanted to buy since I was hearing the audio on both at the same time and there was a lag in time and at one point the bidding button would not work. I have very good internet, so I believe it was your site. I will not use the site again.
Bruce, thank you for sharing your honest experience—we truly want every auction to run smoothly for our bidders and are sorry for the technical glitches you faced. We’re actively working to improve connectivity and syncing features, and hope you’ll consider giving us another chance in the future. Your feedback helps make the platform better for everyone.
Here is the criticism, the audio of the auctioneer was mumbled, I couldn't understand anything that he was saying. The communication with the auction company could have been better, did not receive replies for several questions that I had. Sure seemed like the auctioneer held my item open on the floor for an extended period trying to raise the floor bids closer to my max bid before he sold my item. Auctioneer said that I was on my own for loading my item and the buyers premium had no cap, which I found to be abnormal. When I tried to bid on attachments for my unit, Equipment facts locked my account, so I lost the opportunity to purchase those items. Other than that, all good. Wyatt has been a great help.
Hi Jeff, thank you for your detailed feedback and for acknowledging Wyatt’s help. We truly appreciate hearing your concerns and will work on improving communication and overall experience. We hope to earn the opportunity to serve you better in the future.
Won 1 of multiple items, when I tried to select how many I wanted, it would not work. Bid on other items but bid was apparently not accepted. This is the first time that I have done this from my iPhone, previously I used a computer. When I spoke with the auction people they told me to use Level program instead of equipment facts.
Thank you for sharing your experience, Brett. We appreciate your feedback and understand how transitioning from a computer to an iPhone can affect navigation; our team is continually working on improvements to make bidding smoother for all smartphone users.
Please feel free to reach out if you need any help moving forward—we're here to assist!
I do a lot of these auctions and honestly, your website is very hard to follow on a cell phone. It needs simpler operations on clear buttons the back arrows and some of the information is too close to the side where you cannot see it or use it.
Thank you, Curt, for sharing your honest feedback about the mobile experience—gaining insights like yours helps us improve. We appreciate your detailed comments and will continue working to create a more straightforward and user-friendly interface. Your input means a lot to us, truly.
Your auction website and cell phone do not interact well. This will be my last purchase with Equipmentfacts and maybe all Sandhills sites.
Brent, I’m sorry to hear about the trouble you’re having between the website and your phone. We’re constantly working to improve this experience and appreciate your honest feedback—it helps us get better. Please know we value your business and hear your frustration.
Equipment Facts is a great bidding pllatform, it is easy to use no nonsense bidding and a great way to search for a specific item your intrested in. Be quick when your bidding some auctioneers will call an item sold when your still bidding. A good internet connection is crucial to prevent lag.
Thank you for sharing your thoughts, Kevin. We appreciate your insight on bidding dynamics and agree that a strong internet connection is key to smooth participation. It’s great to hear the platform makes item searching straightforward—your feedback helps us continue improving the experience for everyone.
Great auctioneer took plenty of time for bids.
Online bidding worked but the live video feed would stop working. Sometimes audio was intermittently working during the video. Would rather have a good solid audio feed with no video. However, better to deal with these technical hiccups at home in my pajamas, than stand outside in a windy field at 35 degrees for 6 hours.
Thank you, William, for sharing your experience with the online bidding and video feed. We appreciate your candid feedback and are continually working to improve the streaming quality to enhance convenience and comfort for all participants. Your insights are valuable as we strive to provide the best possible service.
Live auction with online bidding. Using my iPhone at home, the connection was generally good with online bidding blending well with onsite bidders. Live feed dropped a few times when unimportant items (to me) were being auctioned. Overall very pleased.
The folks at Equipmentfacts went above and beyond helping me get set up. After they helped me, the bidding and buying process was smooth as silk. Kudos especially to the gentleman who was so much help to me.
Thank you, David, for your thoughtful feedback and kind words about the team’s support. It’s great to hear the process was smooth, and we truly appreciate your trust - we’re here whenever you need assistance moving forward.
I was able to purchase a trailer I needed without having to stand onsite at an auction for 5 hrs. Good experience
Thank you, Doyle, for sharing your great experience! We're thrilled to hear that our process made purchasing a trailer smooth and time-efficient for you. If there’s anything we can do to make future transactions even easier, please don’t hesitate to let us know.
I viewed the item and did all my bidding online. I am 4 hours away from the auction site so I still need to make the trip to pick it up (my choice) but everything went flawlessly during the auction and would not hesitate to purchase through their auction service again. I called their office during the auction and while talking with the gentleman I found out that they do not do auctions with reserves which in my books says volumes so was good to hear!
Thank you, Kelly, for sharing your experience and for trusting our auction service despite the distance. We're glad everything went smoothly and appreciate your kind words about our reserve-free approach — we look forward to helping with your next bid!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auction Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Louis, thank you for your honest feedback and for winning the plow—congratulations there! We apologize for the difficulties during the grain drill bidding and are working hard to improve our online system’s reliability. Unfortunately, some sellers in rural areas only have internet that can be spotty at times, we will let them know.