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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Bidding both on line and during the live auction was easy. I received a call the day of the auction and the service after the sell was wonderful.
Was run well, auction was good. People are friendly and helpful
Thanks for bidding with Equipmentfacts!
Was able to listen to the whole auction while I was at work. Received a notification of the item that I wanted to bid on before it came up and was the bid winner.
Perfect Jeff! We are glad that bidding was easy and efficient for you.
Very easy process of signing up and maneuvering through the auctions. Bidding and staying up with the auction was very easy. Afterwards they contact you and are very helpful with the whole process and even call you with different shippers quotes. Very pleased
Glad to hear it Scott, hope to have you bidding with us again soon!
Easy to follow the process. If I win anything please let me know.
Thanks for bidding with us Howard!
An awesome auction experience with great customer support!
Thanks for bidding with us Samuel!
Happy to hear it David, thanks for bidding with us and leaving a 5 star review! We hope to have you bidding with us again soon!
No problems, no issues, worked very well!
Got off proxibid as they seem to be having lots of issues lately
We are happy to hear everything went well for you David. Thank you for leaving a 5 star rating with us!
Bidding was very simple and went smoothly. Very easy to follow along on the auction.
Jonathan we are glad that everything went smoothly bidding on EquipmentFacts. Thanks for leaving a comment and 5 star review!
Es la primera vez que gano esta subasta debido a que hice mi oferta días antes.
Me es dificultoso entrar en el momento de la subasta debido a que hablo español y un poquito de inglés.
Tengo planes de comprar tractores agrícolas, Retroexcavadoras, Grúas, implementos y otros.
Los Empresas de ventas o dueños de los equipos, parece que no quieren trabajar con Perú.
Mayormente no responden a llamadas telefónicas en español, ídem a mis correos, etc.
Sin embargo la competencia China es abrumadora. Antagónicamente responden en cualquier idioma en forma inmediata y hasta con 8 operadores al mismo tiempo. Sus productos han mejorado bastante y con el Mega Puerto de Chancay sus costos y tiempo de entrega bajarían enormemente. Solo es mi opinión, en forma constructiva para mejorar el proceso y tengamos una comunicación comercial mas fluida.
Esto es para mejorar del proceso de mejora continua y mayor negocios con USA.
Trabajo para una Empresa Minera Americana y he visitado Empresas ubicadas sobretodo en la costa este y un poco de turismo la costa oeste de EE.UU.; por eso me gustan los productos americanos.
Gracias por apostar con nosotros, tendremos un represemtante para conectarce con usted.
Great online bidding. No issues, thank you! Looking forward to the new tractor.
Thanks for bidding with us, glad to hear that the bidding went well for you!
Juan thanks for bidding and leaving a 5 star rating with us!
Great fast and accurate real time bidding experience. However if the auctioneer moves very quickly, some bid opportunities may be missed due to a slight lag. This did not keep me from being able to bid, just not as fast as it would be if I were bidding at the auction location.
Thanks for bidding with us and leaving a 5 star review!
It was a very good experience, and would do it again, and would tell friends to do it also
We are happy to hear it Matt, thanks for bidding with us here at EquipmentFacts!
Great people to deal with! Always an easy transaction.
Happy to hear that it is always an easy bidding experiance for you Stephen!
Very good experience was very satisfied with the site...
Thanks for bidding with us!
First time bidding on an online live auction.
It was just like being at an auction except I was sitting at my kitchen table. The guys did a good job
Thanks for leaving a 5 star rating Mike! Glad that the bidding was a good experiance from home for you!
Thank you Ben! We hope to have you bidding on another auction with us soon.
I was amazed at the buyer's coverage. Folks from numerous states and 3 different countries purchased items from this sale. I didn't get everything I bid on, but still I enjoyed this auction.
Modern integrated web-based system for sales and service.
Thanks for bidding with us and leaving a 5 star review!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for bidding with Equipmentfacts!