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Equipmentfacts

3.9

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From the business

Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.

How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...


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Equipmentfacts Reviews Summary

The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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1,322 reviews

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Ohio
1 review
1 helpful vote
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The auctioneer was $#*!ing around and beating a dead horse for bids. Equipment facts was easy to use and worked well. But the auctioneer just couldn't accept that no one else wanted the item I was bidding on. He was about to call "sold" three times. Most of the bidding was coming in online. There was only one in-person bid, And it was the one right before I would have hit my pre-bid. Now I wonder if the auctioneer could see my pre bid and was trying to make sure the item at least brought that amount. Good thing I entered a pre bid lower than the maximum I was willing to pay. The item sold for my pre bid amount.

Date of experience: March 20, 2024
Illinois
1 review
0 helpful votes
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Auctioneers to quick for internet sometimes. If just a little bit more time it would be great

Date of experience: March 18, 2024
Missouri
1 review
0 helpful votes
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Went well, bought equipment, no issues. I did reach out acct had not logged in correctly, my own WiFi issues as it turned out.Thanks

Date of experience: March 17, 2024
Arkansas
2 reviews
0 helpful votes
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There was certainly once, and I really believe twice, Equipment facts showed on my screen "YOU WON' then auctioneer awarded lot to someone else. I realize this was auctioneer fault, but he should honor EQ representative.

Date of experience: March 17, 2024
Missouri
1 review
0 helpful votes
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Easy process
March 24, 2024

Easy process. Very happy bidding is easy The site is very easy to use and I can easily look every day to see where the next auction is

Date of experience: March 14, 2024
Texas
1 review
0 helpful votes
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Listening to the auctioneer describe the item reassured my mind it was a good deal! It was easy to follow on the website, glancing at upcoming items then back to the live auction. Nice job!

Date of experience: March 10, 2024
Florida
1 review
0 helpful votes
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Once registered it's an easy sale site to navigate

Date of experience: March 10, 2024
Pennsylvania
1 review
0 helpful votes
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The online auction went smoothly and the watch and alert features worked well. The down side is all the after sale marketing that we received. Texts and emails wanting to haul the equipment. More wanting to sell surplus equipment, etc. These features may be wanted by some but I have not seen a way to opt out of these messages.

Date of experience: March 4, 2024
Nevada
1 review
1 helpful vote
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I bid on several things and it said I was the highest bidder and when I went to check my purchased items page it did not show. Ot stated it had sold for less money than what I had bid. This happened on 2 items.

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2024
Texas
1 review
0 helpful votes
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I bought a truck and im happy with that and one hour later they send me the email that the bank like 10 thousand dollars more,its crazy and i don't understand why happening that because its an action,after that situation i has a bad bad day because i lose another trucks that i can buy

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 21, 2024
Kentucky
2 reviews
0 helpful votes
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Navigating the site is easy, one touch bid is great

Date of experience: February 18, 2024
Trey C. — Equipmentfacts Rep
over a year old

Thanks for taking the time to bid and leave postive feedback Michael!

Illinois
1 review
0 helpful votes
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This was a great experience
February 18, 2024

This was a great experience. Probably the easiest purchase we have made. We bought a 608C corn head and 630F cutting platform all online bidding and it went great without any problems. Super nice people to talk to and very helpful.

Date of experience: February 18, 2024
Trey C. — Equipmentfacts Rep
over a year old

Michael so glad to hear bidding with us was easy for you! We hope to see you bidding with us again soon.

Mississippi
1 review
0 helpful votes
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Everything was great
February 12, 2024

Everything was great. Easy to bid. Equipment facts great to navigate.

Date of experience: February 11, 2024
Trey C. — Equipmentfacts Rep
over a year old

Thanks for all that great feedback Joey!

Indiana
1 review
0 helpful votes
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I think the bid I left was too high
February 22, 2024

I think the bid I left was too high. After the bidding slowed they ran the bid exactly to the maximum bid.

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2024
Tennessee
2 reviews
0 helpful votes
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Well organized and fair online auction. Not as exciting as a Live Auction, but it did get my heart beating!

Date of experience: January 21, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thanks for bidding with Equipmentfacts!

Texas
1 review
0 helpful votes
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The layout of items in the ring or upcoming and past results along with purchases are at your finger tips and equipment facts is always operating as it should unlike other platforms

Date of experience: January 20, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thanks for bidding with Equipmentfacts!

Tennessee
1 review
0 helpful votes
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The auction co was a little slow recognizing the bid.

Date of experience: January 17, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thanks for bidding with Equipmentfacts!

Kentucky
1 review
0 helpful votes
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I was bidding from an iPhone and navigating between auction results (sold items) and what was selling/going to sell was difficult and confusing.

Date of experience: January 12, 2024
Carson S. — Equipmentfacts Rep
over a year old

Please feel free to reach out to us at (908) 788-2025, we can help you out.

Illinois
2 reviews
0 helpful votes
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Working with Equipment facts is a pleasure to work with, Hands down it has been a good experience. Always an abundance of sales to be involved in if you so desire. Look forward to the future working with them.

Date of experience: January 10, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thank you for using Equipmentfacts!

New York
1 review
0 helpful votes
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Prompt notification of winning bid, whomever was onsite at the live auction did a good job keeping the amount in the bid tab consistent with what the auctioneer was saying.

Date of experience: January 2, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thanks for bidding with Equipmentfacts!