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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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A couple time my bid wasn't taken but I think it was too close to gavel drop but excellent pictures and keeping updated on my watch lists
Went well but occasionally locked up on my phone but could restart
I wish there was a way to enter my own amount rather than what ever amount the auctioneer sets. Also I saw several online participants that entered a starting bid but the auctioneer didn't call them out.
Thank for for the feedback! We'll let the seller know but the auctioneer controls the sale of the items, even if an online bid is made he doesn't have to accept it or may choose accept the floor bid instead.
Not so good. I participated in auction on the 22nd, bid on an item and still no invoice.
When do I get the invoice?
Thx
At the MGD auction January 21,2025 I had the winning bid of $******* on item #1665. The auction video showed a John Deere 6400 tractor with a front end loader. Upon reviewing the winning bid information, the photos showed a tractor without a loader. I contacted Matt at MGD to rectify the situation. He offered to sell me the tractor for an additional $2500 with the loader shown in the video. We believe we should have gotten the tractor with the loader they showed during their auction for the winning bid price of $17,500. We were unable to pay the extra $2500, so Matt said he cancelled the sale. Today I received an invoice for the tractor. Hopefully MGD will rescind the invoice. Up side, they admitted it was their fault. Down side we didn't get the machine we won the bid on with the loader.
Lost communication with site during active bidding on item. Very disappointed. Did not know what we bought until after sale when I called auction company.
Thanks for the feedback Wesley, we'll let the seller know. Not sure of the circumstances but some rural auctions can be subject to internet issue on occasion.
I was very well pleased with my first time online bidding experience, it was easy fun, and well organized. I will definitely be doing more business with these folks.
Thank you, Leslie!
The bidding was done well, and the speed was really fast. The Auctioneer was really fast working through lots.
One issue I had, when in the final bidding stage of the bid between myself and another bidder, 4/5 times the floor bidder won. I was hitting the bid button, the auctioneer would wait 3-5 seconds before selling the item. When floor bidder was high bidder, he would wait 2 seconds and sell the item. I was bidding, and hit the button, but the auctioneer sold it to the floor bidder. The first one i thought, well i better bid faster. After the second one, i couldn't hit the bid button any faster. Missed out on 4 items this way that I was bidding higher on.
Thanks Klayton! Unfortunately the auctioneer is likely more responsive to the live bidder since they're right there with them.
Be careful bidding online. Once you press the "bid" button sometimes the bid amount changes from the amount you intended to bid.
We appreciate the feedback! It's possible with bid could change with a floor bid accepted but the software itself doesn't automatically adjust your bid, a clerk would do that manually.
I prebid on the item and it went up a from that. Didn't take that long
Auction premium was high
Thanks for the feedback! Depending on the item, sometimes bids escalate quickly beyond prebids.
Overall it was pretty easy but it banned me for awhile and I had to get reinstated during the auction and I missed a couple things.
Thanks for the feedback! New bidders are chosen for reverification, then reinstated upon confirmation of information.
I'm using my iPhone for auctions and it difficult to see everything when bidding
Thanks for the feedback! Unfortunately, bidding in a mobile environment can be difficult to see everything depending on the auction layout.
It went really well. Did not have any issues with bidding or the online auction at all. Their sound did drop for a minute or two, but it was not an issue.
Nice and smooth experience for an online auction!
Thank You
Thanks for the feedback!
A ll went goo without any hick-ups. I will not have any issues to use your service again.
Thanks for the feedback!
All of my bidding was done via the internet. The process was simple and seamless.
Thank you William!
Buying online doesn't give much time from the time auctioneer rolls back a lower bid amount to respond.
Thanks for the feedback, Johnnie!
It was good working with good people 👍👍👍👍👍👍👍🍷👍👍👍👍👍🍷🎄👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Thank you Art!
Auction process seemed fine but I found out last second that the equipment I was interested in was not at the location on the website where the auction was being conducted therefore I wasn't able to look at it pre auction and possibly save the buyers premium. There was an issue with billing also I think related to the same reason the head was listed incorrectly.
We appreciate the feedback! We'll let the seller know.
The only problem I had was when switching between rings the audio for both would keep going.making it harder to follow things
Thanks for the feedback!
It went well for me and I was very satisfied with my purchases.
Thank you for the positive feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank for for the feedback!