EPOS DirectReviews 125

I am having a small retail store and been using the till for a long time. I have got an
Issue with my printer which has stopped working. I called to the support asking for
Help, they have listen to my problem and asked to follow a few steps over the phone. To my surprise it has worked normally and they have asked me to reboot the system one which I followed the same. Now the printer is back to the normal condition and working fine.

Waste of money no one knows the system no help from support service a very frustrating custom bought the system on recommendation of your sales person can not calculate and produce vat
Can not produce receipts when customers pay their debt can nit produce debtors list falsely claimed approved by HMRC
WE are a charitable sports club and have wasted money till system very complicated takes too much time to carry a simple transaction

I had some issues with my payments when I first bought the till system. I have called to the support and reported regarding my issue. They had immediately responded to my issue and resolved it straight away.It's been a tremendous response from the support.The support team picks my call even in late hours of any day. They respond in a very polite manner and with patience, the guys have very good knowledge over the product and ready to help on any issue.
I will definitely recommend EPOS Direct epos till systems! Res

We were looking for a till for our new shop and after talking to a number of possible suppliers, we settled for Enovations. Really wish we hadn't!
I work in IT and so repeatedly asked the salesman, Aziz, if there were any ongoing costs attached. He replied no. I asked specifically if this was a perpetual license - he said yes. This means you buy it once and never have to pay any more.
He said that support was optional, but we declined.
We bought the system and it was delivered a month late, delaying the opening of the shop!
After that, all seemed well - until just under a month after we bought it.
It then started nagging us to pay for "maintenance" so we could get a key or it would stop working.
I called and called and just got an Indian girl on the line insisting that every piece of software has to be paid for every year - this of course is a lie.
I quoted the salesman again, saying that it was supposed to be a perpetual license and, after some heavy arguing, eventually was given a key.
They then wrote email after email, phone call after phone call demanding £300 for software maintenance.
Another year went by and now the software has stopped working again.
We were assured when we bought it that there would be NO ongoing costs.
These people are now holding us, a small business, to ransom. If we don't give them £300 then the till stops working.
Well, it is now a brick - worthless junk.
Do not buy from these people. They are liars and thieves!

Worst experience from this company. Software does not work. ALWAYS CRASHING. Support team is almost non-existent except for 1 or 2. People simply can't communicate is simple plain English. Its been nearly 2 years and the system still DOES NOT WORK. This review was the last thing I intended to do but it is about time. After paying nearly £******* for a system that is worst at its best, they have locked us out quoting a license key (a monthly subscription of £150 for support (non-existent & Hosting & and has got nothing to do with the system) and I have lost a sale worth £4800. Absolute shambles. Holding us to ransom thus making us loose a sale. Imagine you have a customer in front of you and you have been locked you to put it through the till and the so called support team takes 4 hours and a lot of shouting to unlock it. MOST UNPROFESSIONAL. STAY WELL AWAY. PS. Sales teams are excellent. They will make you buy..