EPOS DirectReviews 125

I called to the technical team as there was an issue with the software. Some of the features were not working. They took the access of my system and sorted out the problem. They told me that my system has been affected with virus which has been cleaned and re installed the software and to my surprise the data has been restored. It's been a fantastic job done by the technical guys. They have been very helpful and friendly. Thank you!

This is by far the worst company, just stay away, once the payment
Is done then they become ghosts, we have called their technical support over 20
Times in the past 4 months and we only get lies form them. "Someone will
Call you back in 30 minutes" or " we have sent you an email" or
"we have raised a ticket and our technical team is working on it" and
All of these are pure lies. The best part is when we call again we have to
Explain the issue we have all over again as there is no record of our previous
Call.

This Guy called Don, approached me and said I could get what I needed after I explained to him my business needs. Basically they failed to deliver on what we discussed. I had to collect the items myself when they failed to deliver on the date agreed. When I collected it myself It came with a missing part that Don the sales man had told me I was getting ( everything recorded on text messages), I then tried on a number of occasions to resolve the problem and no one could be bothered about me. I then raised a dispute with my bank and that's when they got back to me asking me to make the full payment and specifying the deadline. I disagreed, but agreeded I would be happy to pay the price agreeded if I got the missing part, then receive an email demanding an extra payment of £150 on the top of the £1200 I had agreed to pay for the whole set. This guy does not respond to my emails, text messages and phone calls and customer services only got back to me when I finally disputed the payment with my bank after submitting the evidence I had. I said I was happy to pay but for what I had agreed to but they then got back to me referring to the contract I signed... and that was unlawful my dispute and that they are going to send me to debt collectors even when I said I did not want the item because it was not as described by the salesman, they don't read out the terms and conditions at point of sale and if you don't do yourself that's when they will try to force you stick to it, cutting the story short, I'm disputing this until the end. Today the 14/08/18 I spent a lot of time e-mailing accounts, just to be told we were wasting our time. Terrible, just terrible, you won't want to deal with them, trust me, a massive headache. Not sure why they still got good reviews... because based on my experience with them in being polite from day one, they have been very unhelpful. I'm seeking legal advice because I'm not giving in to their demands and threats. Fábio

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Mr colin warner
GB
For companies;
Review of Epos Direct
Mr colin warner
Mr colin warner
3 reviews
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Star 2
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Star 5
Published 38 minutes ago
Rubbish service
Rubbish service. Once we had paid in full for our system we was told it would be dispatched that day. It took them 4 days and only after I cancelled the order did they send it giving one pathetic reason over another as a excuse. Honestly for B2B service it's terrible.
Eventually dispite being cancelled the system turned up and no help or support whatsoever.

We have emailed and called time and time again yet nobody calls us back to give us the included support or training.
So we are left with a system that won't connect to our card machine or supplied till draw.
Absolutely rubbish service
Southwick beer engine

I have ordered a till system for my newly opened retail store. I had not enough time to wait for till and I requested them to deliver it ASAP. To my surprise they have delivered the next day and installed. By the end of the day the till was ready for business transaction. I got a call from the support team and asked whether the till system is working fine. They have also guided me about how to use the till system. Excellent job has done. Great team work and good customer support

I had a serious issue with my till system and needed to be solved quickly. I called to support for some help, the call was attended and answered in a polite manner. We had a long conversation to be able to find the solution and he eventually did find it and sorted out.
At first I was frustrated but he was patient in answering all of my questions. He was a true example of what and how a customer service people should be. I was really happy the way he sorted out the problem.