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EPOS Direct Reviews Summary
EPOS Direct has a rating of 3.6 stars from 125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EPOS Direct most frequently mention support team, customer service and good knowledge. EPOS Direct ranks 3rd among Point Of Sale sites.
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Great customer service, Very easy to use software.The support team is very professional and explain each and every step in detail.
I have a few issues in setting up and operating the till system, I called to the support to sort out my issues. They took remote access and guide me through every step in detail which is invaluable.
Hi Demi
Thank you for your feedback, I'll make sure this is shared with the team.
Best customer service provided. They stayed on the phone for hours to help me figure out what I'd done wrong and guided me through fixing it.
Hi Andrew
Thank you for taking time to leave your valuable feedback, we're delighted you found our support so attentive and helpful!
I'll make sure this is shared with the team.
Excellent support service and nice guy, very helpful thanks. I would definitely recommenced this company.
Hi Freya
Thank you for taking time to leave your valuable feedback, we're delighted you found our support so attentive and helpful!
I'll make sure this is shared with the team.
Kind regards
I have been using the Epos Direct till system since a long time... I never faced any serious issues and the system is working well. The tech support has been very helpful and resolves the issues quickly.
Hi Alicia
Thank for your taking the time to leave your valuable feedback, if there was anyone in particular you feel are worthy of mention please do let me know so, I'll make sure this is shared with the team.
Very helpful customer service and one does not get better deal than this! True professionals in dealing the issue of customers
Hi Russel
Thank you for your valuable feedback, if there was anyone in particular you feel are worthy of mention please do let me know so I can share the good word.
Kind regards
Technical support service was Excellent. They are very polite, patient and knowledgeable. Kudos to the staff!
Hi James
Thank for your taking time to leave your feedback, we would definitely look forward to continue our best support.
Kind regards
I was planning an EPOS system for my new business. I got the epos system from Epos system from Epos Direct and I am very much satisfied with the one I got in my budget. The support team was just a call away with 24/7 support.
Hi John
Thank you for your feedback, I'll make sure this is shared with the team.
Kind regards
The support team is amazing. They have good knowledge over the product and solve the issues quickly.
Hi Hollie
Thank you for taking time to leave your valuable feedback, we're delighted you found our support so attentive and helpful!
I'll make sure this is shared with the team.
Kind regards
The features of the till system are easy to use.The till system was really good.It has fast performance and more efficient to work with. It can also be integrated very easily.
Hi Bethany
Thank you for your feedback, I'll make sure this is shared with the team.
Kind regards
Simple to use the back office software without having to go on to till. I've used other EPOS systems and this is the best so far, in terms of ease of use, layout and support.
Hi Danielle
Thank for your taking time to leave your feedback, we would definitely look forward to continue our best support.
Kind regards
I don't know where to start. Aziz nurani is a cuns. System crashes all the time and freezing. License should be for one year and I have been told that it won't lock but it does. Technical support only good to install the printers, nothing els. After 3 months they want you to pay for licensing first they give invoice for £370 plus vat and then when it get locked then they want £1000 plus vat. This is for a busy restaurant. Just imagine restaurant is full and system crashed kitchen and bar out of control. We use as backup 3 copy paper. Also the charge me £500 plus vat for the website. I don't agree to have the website from them. Do you self a big fewer stay away from this company.
Hi Maiwand
Thank you for your feedback, I am sorry to hear of your experience. Our team will get back to you and would welcome the opportunity to discuss these issues with you directly.
I would be grateful if you can mail me at [email protected] where I'd be happy to call you straight back to discuss.
Kind regards
So far the service was amazing and the support team at the best. They answered all my questions in a very polite manner.
Hi Keira
Thank for your taking the time to leave your valuable feedback, if there was anyone in particular you feel are worthy of mention please do let me know so, I'll make sure this is shared with the team.
Kind regards
I was looking to have a till system for my retail store and was in search to have a till system that can fulfill all my business needs. My friend suggested me about the EPOS Direct as he was using it for a long time. I call to them and inquired about the till. The sales manger was so friendly and guided me in a right way. He explained me all the features of the till system in detail and I was totally satisfied by the way he has explained me about the system. I had no second thought and immediately ordered one for my business.
Hi Ethan
Thank you for your feedback, I'll make sure this is shared with the team.
Kind regards
My business has been changed completely! It makes me comfortable and have total control of all your in and out goings.
Hi Sophie
Thank you for taking time to leave your valuable feedback, we're delighted you found our support so attentive and helpful!
I'll make sure this is shared with the team.
Kind regards
The support team was absolutely brilliant in solving the problem with the help of remote access. Never felt stress dealing with technology as the support made everything easy for me.
Hi,
Okay so having used 3 suppliers before in the last 8 years I should have gone with my instinct and gone direct to epos direct pardon the pun. Quality stuff for sure. They system may a bit to advanced for me, but its serious epos. THanks
Please don't be fool by them. Be aware of them and don't trust them. They are big scum. I paid for my Software 10 months ago and still not done, can't get hold of them right person. Passing my call from one to another. I spent 100s hours of calling explaining my situation the every team team member.
There 4 website belong to the same company. E-Novations (London) LTD. and othere Please check before the address.
Good service I have had with EPOS Direct. The support guys have built the trust in the company. They respond quickly to issue and solve them quickly. I am really satisfied with the service they provide.
Best EPOS System that Can be Used with Ease. Set up and Training has been Fabulous. I am happy with the training as it made me to understand the till features even better.
From the business
EPOS Direct is a world leading supplier of Retail and Hospitality Solutions, with over 20,000 customers across 23 countries.
We offer branded hardware with the worlds favorite pos software at affordable prices and the options to pay installments.
All our products are backed by our round the clock support desk manned in the UK between London, Manchester and Wembley. Our international support desk is based out of Hyderabad, India support our international clients.
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Hi Rob
Thank you for your valuable feedback, we're delighted you are happy with our service, our guys really do put their heart and soul into providing great customer support!
Kind Regards