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Epoch Reviews Summary
Epoch is a payment processing platform that allows businesses to accept online payments worldwide.
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After writing several email about canceling my subscription without any response I finally had to cancel my credit card. This site is pure fake!
I have just recieved a billing of TWO instances. Dont know what the hell it is.
This company billed my PayPal account and its just plain fraud.
Epoch is a payment processor for thousands of online merchants. If you are unsure what a charge is for, we make it extremely easy for anyone to review their purchase history and manage online subscriptions from our website. You can review purchases at any time by visiting: https://epoch.com. You can also search your email for the term "epoch" as we send out a receipt with details of each initial purchase. If you still have questions about your purchases after reviewing your account, you can contact our customer support staff anytime. All calls are answered typically within one minute. We're here to help.
If You sign up with these CROOKS for $1.00, shown below as "Risk Free". You'll end with a subscription.
If the terms of the merchant you purchased from were unclear, please contact us directly so we can address any issues. However, when you arrive on the Epoch payment form, whatever offer you've selected from the merchant will be clearly stated. Epoch goes to great lengths to ensure that any terms and conditions of any sale that we process for are clearly disclosed so that customers make informed purchases. Additionally, you receive a receipt via email explaining your purchase that includes information for always-available customer support. If you would like to speak to someone regarding your purchase, you have several options available here: https://epoch.com/billing_support/contact
Multiple fraudulent cc charges from this service over the past month. Epoch.com should be marked as fraudulent site.
Epoch is a payment service provider for thousands of websites. It is quite likely that you made a purchase from one of these sites not realizing that the descriptor on your credit card statement would show as Epoch. If, however, you are absolutely certain that you did not make a purchase from a site processed by Epoch, the second most likely scenario is that your credit card has been compromised. You can contact Epoch to find out what site the charge applies to. If at that point you do not recall the purchase by you or someone in your household, you should contact your bank immediately to cancel your card and get a new one issued. Depending on your state and the severity of the charges, credit card fraud may be a felony. www.epoch.com
I signed up for a $1 trial subscription for a website and ended up being charged for almost $60 fraudulently. I reached out to customer help which were massively unhelpful, online chat wouldn't work, phone number did not exist and my request for help via email was met with multiple "please call us" mails (even though the problem was I couldn't do it). Rated one star because I cant rate 0.
This doesn't appear to be our Customer Service at all. You can reach an Epoch rep 24/7/365 within seconds. For anyone looking for Epoch support, there are multiple ways to contact us. See this: https://epoch.com/billing_support/contact
And about your bill, we do not bill "fraudulently" but it is possible you made a purchase you don't recall. You can search the email you used during your purchase to search for the term "Epoch" and you should have received a purchase receipt for any items you purchased via our services. Feel free to reach out to an Epoch representative for any clarification.
I had contacted this company twice to end a subscription that I don't believe I had ever agreed to. Was still charged for it, though their website showed the activity as a one time purchase for $0. I have reported them to the Attorney General of NY.
We make it extremely easy for anyone to review their purchase history and manage their online subscriptions from our website. You can cancel any subscription at any time by visiting: https://epoch.com. You can also search your email for the term "epoch" as we send out a receipt with details of each initial purchase. If you still have questions about your purchases after reviewing your account, you can contact our customer support staff anytime.
I have used epoch services for several years. I have purchased three monthly subscriptions at the same day. Two month later one of the subscriptions refunded back the money. I have tried to purchase another subscription, but was informed that the system has blacklisted me for some reason. I have tried to contact support, to find out the reason, I was ready to provide all the details, including bank transactions to prove that I have been charged and my card and details provided were legit, but the online support said that they cannot do anything about it. And it is really stupid, cause once You enter email and card details on their website, You can see the history of purchases. The online support has offered me to use another billing company, I have contacted the webmaster- he said epoch is the only billing company they use, meaning I will not be able to purchase any subscription ever from that website. Awfull experience, no support is really provided. There was no reason explained, why I was blacklisted.
I've reached out to Nikita for more details.
I used the online chat to end fraudulent monthly "subscriptions". After giving only name, address and last 4 of CC, the online chat rep was helpful, offered to block future use of my CC by ANY merchant they service and offered to refund the last two transactions. I had to specifically ask for it, but the rep also gave me the merchant names and subscription emails associated with my CC. I'll wait to see if all the promises come true so I don't have to replace my CC. But, the online chat took only about 10 minutes and seemed legitimate without me divulging all my personal info.
Thank you for sharing your experience. We take customer service very seriously because we represent not only our own processing services but also the merchants who use us. While we work hard to fight against fraudulent transactions, our customer service team will work with anyone whose card data has been compromised and used with a merchant for whom we process transactions.
I don't even remember if I have any transactions through this company in the past. But there were transactions with the name epoch today which I clearly know that I did not do. The company should be responsible for this. Anyways I quoted them as fraud transactions with my credit card company.
Epoch - You guys need to do a better job.
Epoch is a payment service provider for thousands of websites. It is quite likely that you made a purchase from one of these sites not realizing that the descriptor on your credit card statement would show as Epoch. If, however, you are absolutely certain that you did not make a purchase from a site processed by Epoch, the second most likely scenario is that your credit card has been compromised. You can contact Epoch to find out what site the charge applies to. If at that point you do not recall the purchase by you or someone in your household, you should contact your bank immediately to cancel your card and get a new one issued. Depending on your state and the severity of the charges, credit card fraud may be a felony. www.epoch.com
My information was easily hacked and used on two other websites that I had never visited. When I talked to a billing employee over their "chat" system, they were rude and unhelpful. When they finally told me what websites my card had been used on and allowed me to file for fraud, they ended the conversation, even though I was not done. They did refund one of the three fraudulent charges, but they also charged a service fee of $30 (which was more than the fraudulent charge in the first place). Not to mention, they charged me for an extra two months for a recurring payment that I cancelled and received a confirmation email for... No credible business should trust this website as an online payment company. Everyone should drop epoch. If that is the payment website DO NOT put in your credit card info.
I've reached out to this post's author for clarification. The experience noted here is not in line with our policies and with cooperation we can investigate this further.
You subscribe for Camster to get 20 credits! Then 1 month after you get a mail from paypal that says you have authorized a transaction to epoch. (in my case 21)
I was able to change the setting on PayPal to remove that unwilled authorisation that allow them to heist my account. I assume I won't be able to claim that money back:(
Camster & Epoch are Frauds!
I subscribed to one page and was billed for another as well. Apparently they strategically place tick boxes on their payment screens to force you to subscribe to services you are not interested in. Refund not possible.
If possible stay far away from this company.
You are confusing the processor with the merchant. Epoch is a billing service. They don't sell any products online. A merchant may offer bonus sites but if processed by Epoch, they can always be declined.
TERRIBLE experience.
Do not trust EPOCH.
I was charged more than once, and also cancelled a charge, but still had money taken out of my account. Customer service reps are pretty rude as well. Learn from my mistakes. I am very upset.
If you had a bad experience, we would very much like to get all details. From what you've posted here, my guess would be that you had more than one subscription. We cancel all memberships immediately upon request resulting in no further billing for that subscription.
Just like many of the other poor victims. Signed up for a service. Cancelled said service. Epoch never cancelled it and continued to bill for months. Forced to escalate issue with my bank. Never again
Epoch is not PCI compliant. This means your credit cards will be compromised. They don't even accept VISA or AMEX cards in most sites... use at your own risk!
Epoch is 100% PCI compliant and was one of the first companies to reach full compliance. Epoch is listed here: https://www.pcisecuritystandards.org/get_involved/participating_organizations
Additionally, Epoch accepts 39 different payment types, including Visa and Amex.
Do not trust these guys at all, Charged me for over a year for some bull$#*! service i've never ordered, Refused to do anything to help me get my money back, Just told me to start an international lawsuit and see where that gets me. DO NOT GIVE THEM MONEY
Epoch is a payment processor. We manage subscriptions. If you had a bad experience with a merchant that we process for, please write to us directly with the details. You can reach us directly from epoch.com.
I had about $1200. 00 CA deducted from my credit card before I noticed the discrepancy, over about 11 months. Its was small amounts, a $40-$60 hit several times per month. When I got wise in May this year I was able to get about $372.00 back from my bank but getting back the rest won't be easy. The phone number for the website that scammed me was *******065 which turns out to be Epoch. My money is gone but I'm telling the world to WATCH OUT FOR HACKERS from web sites.
I think it's about time for a " Class Action Lawsuit ", where to file it? I'd suppose New York... AGAIN, it's time for a " CLASS ACTION LAWSUIT. This would only accept minimum 100 characters so I repeated myself... This would not allow no stars so I chose 1 star rating
I did not cancel my trial subscription to brazzers in time, and they still refunded me with no real further questions - massively happy about their service :)
They say that my account was block for suspected fraud and there is no way to unblock me. I paid with my real name, real email, real ip address. There was no reason whatsoever to think that I was committing fraud. Customer support is useless.
From the business
Epoch is an Internet Payment Service Provider (IPSP).
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rutger, can you please message me the site you are referring to? If a merchant for whom we process for is non-responsive, or, is not offering support links and info to Epoch support, we'd like to be aware of it as it against our policy. Additionally, if you would like to provide your information we may be able to help with your charges.