EpochReviews 104

Nicolo, something doesn't sound right. Did you contact Epoch support or the support of the online merchant? Our 24/7/364 support is always available. -- Additionally, you could have canceled your subscription any time (even immediately after purchase) by using the online cancellation form. The link to these services was included on the receipt sent to your email address at the moment of purchase. If you'd like to find out more, you can see your account details or contact customer support here: https://epoch.com

Epoch could not remain in business since 1996 if they employed the kind of business practices you mention here.

Search the email address you used to make your purchase for a receipt from "Epoch" which would show you your purchase information and provide a link to our customer service. If you believe you were charged incorrectly, you can research your purchase history and/or contact our 24/7/365 Customer Service from https://epoch.com/billing_support/contact

I hope you find this information helpful.

There are multiple ways that purchase amounts are displayed to each customer. First, every site we process for is required to have clearly stated terms of purchase, and by "clearly stated" we mean in print size relative to any offer, in strong contrasting colors, and at the point of sale where you progress to a payment page. Second, the payment for where payment credentials are entered is controlled by the payment processor, Epoch, and each payment form fully discloses at the top of the page what you are purchasing, for how much, and if that sale has subscription terms. Third, once you make a purchase, you are sent an email receipt for your purchase that restates what you purchased and how to view your purchases. You can always see your account details in order to manage or cancel subscriptions or reach customer support. If you would like to post the page where you made your purchase, we can verify all of this with you.

Epoch doesn't host websites. Epoch is a billing company. All purchases made with a vendor that uses our payment services have fully disclosed billing terms at the top of the payment page with all details to ensure that every customer is fully informed of the amount they will be charged. Additionally, an email receipt is sent immediately to the purchaser to confirm the details of your purchase(s), and, the email provides information about and a link to our 24/7 customer service. You can also manage subscription purchases online without the need to make a call or send an email. If you have misplaced your email receipt, here are the various ways you may contact Epoch for a resolve to your questions. I hope you find this information helpful.

https://epoch.com/billing_support/contact

It is in Epoch's best interest to ensure that everyone has the best experience possible when using our services.

I don't know the specifics of your situation, but there are indeed scenarios where a card number could be banned from using our services. Such examples could be excessive refunds or reversals. If you ever have an issue or question about a charge from Epoch, your best chance at finding an answer to your question is to call our Customer Service. We make it very easy. https://epoch.com/billing_support/

Hi Jason, I think most likely you signed up for a trial to a website that converts to a subscription if not canceled. The full terms of every purchase are always included on the top of the page where you enter your card number, AND, on the email receipt that we send to your email address.

Two recommendations:

1) Enter "Epoch" in the search field of your email account to find the receipt for your purchase.

-or-

2) Visit our website and enter your credentials to search for the purchase, or, contact customer service via chat, phone, or email. Here's the link: https://epoch.com/billing_support/contact. Customer Service is available 24/7/365.

If you cannot find the purchase, your card number may have been compromised and you should consider canceling your card. Hopefully, your card has not been compromised and you can find your purchase.

Two recommendations:

1) Enter "Epoch" in the search field of your email account to find the receipt for your purchase.

2) Visit our website and enter your credentials to search for the purchase, or, contact customer service via chat, phone, or email. Here's the link: https://epoch.com/billing_support/contact

If you cannot find the purchase, your card number may have been compromised and you should consider canceling your card. Hopefully, your card has not been compromised and you can find your purchase.

Without more information, I cannot comment on the specifics of your transaction(s). However, I suspect you have more than one subscription service. You can easily investigate this yourself at https://epoch.com. Alternatively, you can call us, requests that we call you, instant-chat online, Skype, or send an email to Epoch Support. You might also try using the "Search" field in your email account for the term "Epoch" and you will find purchase receipts for anything you've subscribed to via our services.

All of this information is available at epoch.com, the first place anyone should go with any questions regarding a charge, subscription or membership billed by Epoch.

I reached out to Abdul but he did not respond.

Apparently he contacted support for the site he was a member of, and not Epoch support. As, Epoch support is available 24/7/365 by phone, Skype, Chat, and email. You can even request a call back to you from our site for your convenience. All of this is available from Epoch.com, as clearly stated on every email receipt for purchases processed by us.

PHONE TOLL FREE: +1 800 893 8871
PHONE WORLDWIDE: +1 310 664 5810
EMAIL:[email protected]