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EpicSports Reviews Summary
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Every time things have gone well and I received what I ordered.
I received multiple emails and phone calls saying that there was a problem with my order and to call the number, but those emails and phone calls were after hours, so no one answered the call. I find is quite disruptive and unprofessional to send such serious sounding messages (for the problem to be just different billing and shipping addresses) multiple times when you cannot address it until the next day. I believe I received a total of 3 emails and 3 phone calls before your customer service line was even open the next day.
I had to order Pink softball pants for my daughter to wear in an upcoming tournament. She had never worn this brand before, so I compared the sizing chart of the pants that fit her well to the sizing chart on epic sports website. Of course her waist size fell in between two sizes, so I had to order both sizes. Unfortunately, both sizes are too big, and we do not have time to order another size. So she will wear big pants, and we will lose money on the return in shipping and restocking fees. Very disappointing.
Shipping time does not make sense...3 days is actually 8 business days?
Better than anything else i have tried
My experience was flawless
Good experience. Good prices.
The shipping was a little long
AFTER THIS FIRST ORDER I CAN GIVE A BETTER REVIEW
Right now I can just confirm that we received our order from you. I have not yet opened the box. The box arrived in great condition.
My order was delivered on the day specified. It was exactly what I ordered from the website. They gave me the exact size and measurements that I ask for. Very pleased, very satisfied. I normally do not order things on a website due to the fact that is hardly ever what I ordered. But, I'm very satisfied and you have changed my mind. Thank you very much.
We were very satisfied with the product price, customer service and delivery speed.
I have truly had an exceptional experience with Epic Sports and truly look forward to future orders.
No thanks
Great
My experience has been ok. But not all the guys on my football team feel the same way. Your customers service department needs help.
Good product, good service.
You were out of a youth size football jersey I wanted. I called and the rep told me I would have to wait 3 months til football season. I was ordering 50+ jerseys for flag football. He was no help at all. Luckly I figured out an equal in the adult size. He could have helped a little on making the switch and keeping the sale. Good prices and product, bad customer service.
I got exactly what I ordered exactly when they said it would be delivered. Customer service was excellent.
Very good
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members