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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great
Their product (a monster cat tree) exceeded expections. It arrived quickly and in perfect condition. I assembled it quickly and easily and my cats absolutely love it. I will buy from this company again.
Great products better prices.
Everything turned out great-thank you so much!
I was shorted two Richardson 112 black and charcoal hats from my order.
Superfast shipping!
Quality material
I ordered a navy visor from Epic Sports with embroidered words on it. It came as a BLACK visor. When I called the company, I was told to send pictures to verify. I sent pictures of it on a black table where it blended right in. I placed it next to the navy hat I also ordered. Shortly aftee, RAY sent a message saying my visor would be redone in NAVY and I could keep the black one. That was last week! Today he sent a message saying he was told the BLACK VISOR was indeed navy. No further effort was made to correct the problem. Thats about the worst customer service I have ever gotten in my 62 years of life.
I found the items were in good quality. We will see when the season starts how long they last with these kids. I will be ordering more.
Shopping on the site is easy.
Went well
Product is exactly as listed on the website.
Easy to use website and ordering. Will use them again in future.
Free shipping would make shopping more appealing.
Received even faster than promised
Great selection and prices, but very slow shipping.
I love Epic Sports! Great prices, great shipping options and super fast delivery!
Everything went well
Everything was great - just felt that it took a little longer than expected to get the products
Price is great. I want to print my logo on the shirts.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

