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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Love tour prices and quality just wish shipping was so outrageous
As a first time Epic Sports shopper I was pleased to find such a great selection of products along with quality. To get a feel for the company and products I chose a random selection of closeout items. I received all but one item that did end up out of stock. All items I received were of great quality. I plan to shop with Epic again.
Love shopping with Epic.
The products are good, shipping time was longer than I expected and than I paid for.
Purchasing was easy. The bags work great for my boys.
All was great!
The youth sizes for the sweatshirt turned out to run too small compared to other items labeled for the same size.
Baseball pants are exactly what I ordered. Shipping was fast
No shock glove is perfect! No matter what the manufacturer claims, no glove may be free of that. We paid for an expensive Rawlings glove which claims to reduce shock absorbency. Apparently, the shock is still there. This item fits the bill for helping reduce the shock for catching those balls coming hard into the glove.
Excellent and FAST shipping!
Good prices. Good products. Shipping is slow compared to most.
I have ordered over $900.00 in softball gear for our team over 2 weeks ago with nothing letting me know it shipped. I have emailed 3 times, left messages, etc. and cannot get ahold of anyone in customer service. I tried calling and was told the wait time is 45 minutes to speak to someone! This is crazy.
Quick delivery
What we ordered was too big. We sent back the those and ordered a smaller size
Easy shopping. Great prices. Shipping a little pricey
I am content with my experience with Epic Sports
Teal shirt faded badly including stains on my body thatvstayed even after shower. I know I should have washed first before wearing.
Great prices and wide selection to choose from
Fast service, good prices.
I like the concept but it's kind of small, and the wheels are kind of shaky, my puppies weight shifts the thing from side to side (he's nine pounds). There is not opening at the top for him, so it gives him anxiety. But then again he's not used to being so closed in. I'm not saying it's the worst product! For the price it's worth it, but if you pooch is over 10lbs look for something bigger! It really snug for my 9lb baby!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

