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EpicSports Reviews Summary
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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My team was very pleased with the jersey outfits that were ordered. I have to admit, I was a little scared of not getting my uniforms on time, but my sales rep Steven did an awesome job and my uniforms came in just in time to play our first soccer game. Steven was very attentive and gave me great advice. I couldn't be more happier with my customer service experience. For the price that I paid for the jerseys, the quality was very good. I am super happy with the company as a whole and definitely will shop again with you!
Awesome and quick turnaround time!
We thought we were getting a great deal on soccer balls from Epic Sports for a little league. But when we got the balls, four would not keep air and we did not receive 10 of the balls. They also took three weeks to ship (we had 3 day delivery). It was halfway through our practice season when received. They refused to answer our e-mails and you simply can't reach them by phone as you are on hold for 45 minutes.We got ripped off. Don't buy from Epic unless you can spare a couple hundred bucks down the drain.
Returning customer, everything went well again.
Great website with low prices
I had no idea the shorts ran small until I received my order. I was not so much upset, but more so disappointed. I should've known to order a bigger size just in case, but I eventually got over and took responsibility for what I should've did. Overall, I enjoyed shopping on epic sports and yes I would recommend it to someone.
Found exactly what I was looking for.
Epic sports allowed me to order an out of stock item. Refused to give me the option of splitting the shipping to allow for the out of stock item to ship once they received more. Go with a reputable company next time
Great prices, but disappointed in customer service. Was happy to see they questioned the transaction of billed to the treasurer's card, but shipped to the equipment manager, to prevent potential fraud. However, being hung up on after being on hold for a half hour to confirm it wasn't a fraudulent charge was disappointing. Luckily the second time on hold was only 10 minutes. Then when two of the sizes were back ordered and I recieved an email on Saturday stating I needed to reply within 24 hours if the new ship date was unacceptable. The new ship date was after we needed, so when I called on Monday to follow up on my email, I was told they are closed on the weekend and sometimes have a big backlog and may not get to the email until Tuesday. Cancelling and reordering would make the ship date even later, so had to stick with the original order. Luckily, they did ship and got there just in time. I'll likely order from Epic Sports again, but hope to not need to utilize customer service again.
My original feed back stated in part, "I bought 2 Puma evoSPEED 5.4 Mini Soccer Balls. Both were defective. I inflated them to specified pressure. They both lost air and went completely flat in less than a day." After I communicated with customer service, EpicSports gave me a refund for the goods and shipping. I appreciate the way they treated me fairly and I think they handled the situation in a very customer friendly way.
Free shipping when you spend over a certain amount
Some items back ordered. Slow delivery
Firsttimebuyer good experience so far
Never disappointed
Fast and easy shipping. No complaints
Fine website
Bought the shirts for work. Great shirt and great value
Great prices and great products!
Sizes/Fitment are too large.
Always quick and efficient, love to order products from you guys.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members