Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Our soccer association required us to get our own uniforms this year, so we ordered some basic jersey/shirts from Epic Sports. The quality was pretty good for the price and the we received our order very quickly. I've bought jerseys from here before, and have yet to be disappointed in the price, quality or time in receiving the products. Thanks!
Excellent service always
I do not like that:
1. When you need customer service, there is no number to call. It's email communication only.
2. when you need to exchange items, you have to return the first purchase, purchase replacement items, and then wait for the return/credit. It's a real pain and I will purchase items that can differ in size and be problematic (i.e. Pants) from a different website/vendor as a result of this policy.
The shipping was more than the item. But you know the saying, you had me by the b____s and I had to order from your company. It is ashame how the public is taken advantage of especially in this time of unrest
You offer the lowest prices around and shipping was quick too! I am very pleased and will do business again
Always a great experience
Perfect timing for the delivery right on time for my daughters softball tournament and it was a perfect fit. Pants, socks, under shirt and coat
Quick and easy access to what I was looking for
I couldn't be happier with the price, quality and quick shipping. I'll be purchasing again!
Easy to use website great products
I had to return some items, that a customer did not want. I had to pay a high restocking fee, and shipping, which was ridiculous. As long as the products have never been worn, there should not be a fee. I understand a shipping cost, but a restocking fee? I only ordered here because no one else had the product, but I will more than likely not order from here again..
Two pairs of socks came with holes in them, but with softball it happen eventually anyway
The process is sure how quick and easy...I couldn't find any reviews,, and the sizing runs, smaller to size...my shirts are extremely tight...ordered a womans larger,,,feels to be misses not womans,,,
Looks good.
Great products and very fast shipping.
Need to work on customer service part of the business. I've been going back & forth for a few weeks with customer service about a refund. That is unacceptable.
Overall went well
Great experience. Very easy to navigate
It was great. I have no complaints at all. Service was fast.
Great Prices and friendly site...starting my hat business...great place to get my hats!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

