E.ON EnergyReviews 113

Repeatedly dozens of times, e-mailing me, texting me, calling me with a multitude iof different reasons why I urgently need a Smart Meter. I could list the different reasons, they have quoted, going back on them in every case, when the reason proved to be an outright LIE! DO NOT TRUST! Smart meters are not compulsory and it is up to you whether you get one installed. You will likely be offered one by your supplier if you don't already have one, but you are well within your right to refuse.

I tried to complain about a high standing charge they had put me on and it took 3 months to resolve.
They have no customer service whatsoever.

Please take my advice and do not use these absolute thieves!

We've been with them nearly five years and have never ever had a single simple exchange with them.

Our first year they didn't bill us so we had loads of credit only when we requested this did they bill us and then tell us we owed them a shed load of money.

We managed to get money back from the ombudsman but I was just told over and over again it was our fault for not realising and it's our fault for working at home.

After this despite having a smart meter they claim it 'dropped off' and we were once again in debt to them and once again our fault their meter failed.

We ended up nearly £1000 in debt to them because of their failings and their only support was 'the debt team'.

We've consistently overpaid to get out the debt to move suppliers and now we have done this they are refusing to reimburse us our £500 credit because they have a random meter attached to our account that's not connected to us - but because they have closed the account with the meter open they won't refund us, they don't see our complaint as an emergency and my husband is calling daily to be told they are working on it while making no progress, we are nearly a month into this mess and I just want my money back and to never have to deal with these charlatans again.

They acknowledged this meter previously and told us we'd have no issues and now we are in a financial crisis with them holding our money.

Please please go anywhere else but here their service is shocking their rates are sky high and they are frankly absolute thieves and criminals.

Poor service. I tried to resolve several issues with them but just got given the run around. They also just announced they are increasing the cost of both our gas and electric, like we still aren't in a cost of living crisis

I've found eon a very pleasant, easy company to use.
Switched 3 years ago and downloaded the app which has obviously had a lot of thought put into it, you can

Web chat customer service
Arrange refunds
Change direct debit dates
Change amount payable
Email them
Check tariff

They pass on goverment grants fast, I had a troublesome debt wiped off and my bill halved til March 2024

Ive always found customer service very helpful, polite and have never had any issues in the 3 years I have used them.
Well done eon for amazing service and for making sure your customers get the discounts fast when goverment grants are given.

Claim handling team: Kerry Owen and Eric Bromley
I'm absolutely appalled at the way our business has been treated! We paid a hefty £1,000+ deposit due to the previous tenant's unpaid bill, with the understanding it'd be refunded upon switching suppliers. It's been TWO MONTHS, and we're still waiting for our money!

Not only did EON attempt to pacify us by sending a cheque of £400 (incorrectly addressed) despite us settling all bills, but the communication has been abysmal. As a small business, we rely on every penny. Legal action is in the works, but we shouldn't have to resort to that.

We have been forced to continue this conversation with EON publicly and will continue to do so on every social and review based platform available aswell as consumer protection agencies until we have our due refund transferred to us IN FULL.

As a small business, every penny counts.
Resolve this IMMEDIATELY! We demand the respect and fairness we deserve.

Impossible to get anything resolved
I have been trying to resolve a issue for over 8 months - We have been overcharged by ******* units on a unused storage property and despite weekly phone calls and promises of a call back as yet our issue remains - We were promised a call back from a manager today and nothing again.
Our all time use is around 1500 units and the last "Estimated bill" was 3500 units for 7 days use!
This generated a £4500 invoice for 7 days electric in a 5m x 3m flat!
Weekly promises of a call back never materialise - Please steer clear of these cowboys

As a former employee of this company I've seen first hand just how horrible of a company they are. When we were in training they told us they didn't care about customers getting angry and leaving as for every 4 customers they lost they gain 10. That should be example enough of what they think of their customers.

Company is terrible, claim they'll handle an issue and don't bother.
Had a problem with our metre for 4 weeks, they said they'd build a smart metre around the board, still haven't come to do it. We cannot top our metre up as it won't work, they keep claiming they'll call back and then give excuses
They have an asbestos team that don't handle asbestos, it's pointless having a team in that field...

Built up a substantial amount of credit with e-on over a few years of them over charging me for gas and electric. When I tried to claim it back they made it extremely difficult, after speaking to multiple people over several months I did end up with it back in my account but it was extremely painful.

On another property I had the same problem which I never managed to get back, they just send you round in circles with all their staff saying different things.

The final strike was when their engineers came to fit smart meters and ruined my carpets. Stains left next to the gas and electric meters where they've trodden in something or spilled oil on the carpets which won't come out.

Had nothing but issues with e-on and I wouldn't recommend going with them, I certainly won't be.

After making a complaint about my carpets they've said they can't do anything about it and wouldn't accept any responsibility.

Appalling customer service from start to finish.

Why when fuel prices were higher, and I had heating on through the winter my bills were lower and I got a £400 rebate.
By sheer coincidence (I think not) prices have dropped I'm not using any heating but my bills in summer are higher than winter and the smart meter is never correct. I have been sending in my own readings which were always lower but suddenly prices drop, and my usage allegedly increases in the warmer weather when I use less fuel.
There are thousands on social media now asking the same of Eon, but no one is addressing it
I asked and got a reply from Aisling who doesn't seem to do anything but give standard scripted replies.I
Up to prices dropping my bills were always in credit, still someone has to pay for the bonuses.

Had 210 pounds credit on electric meter. Took photos as i was leaving my old house literally as i was leaving. Eon refuse to issue a refund saying sometimes there is a slight delay on the meters. I understand there might be a slight delay so might not be totally correct down to the penny but not 210 pounds wrong. I would not reccomend this company to anyone had way too much trouble with them

Keep away from this company because even though you have paid all your bills they still put a 6 year impact on your credit report!

I had the worst experience ever and all that without ever being a client. One day, out of nowhere they started sending me letters claiming I owe them money for electricity. The bill was for my old address for the period of time when I was not living there anymore and I have always been a client of another provider. After sending then an email with registration proof and date, as well as multiple infolinie calls, they keeps bothering me with the letters and in the end, they forwarded me to Inkasso. Inkasso cancelled all activities towards me nearly immediately after finding out I actually don't owe them anything but it costed me so much stress, and time. I was so upset about the Inkasso but even after crying on the infolinie they wouldn't apologise or send an official letter with explanation. Worst company ever, I'd never recommend them to anyone. Terrible service, no English speakers, people on the infolinie tell you they will contact other department or do something about it and they never do, all the bill reminders were being sent two weeks after payment deadline, absolutely horrible and draining experience.

I have begged Eon to come and read my gas meter which they have repeatedly refused to do?! Endless emails telling me to send in readings when the meter is perfectly accessible from the front of the property, and due to harassment within the neighbourhood I am unable to read the meter myself, yet they refuse to do it? Your Energy Utility company only monitors the amount you are receiving, they don't actually supply it themselves, they just own the meter and monitor your usage so they are failing on the very thing they are meant to be doing which is monitoring my usage?! For the amount these companies are leaching offtheir customers I am pretty sure they can afford to have someone read the meter.

CROSS METERING ISSUE
Hi, I have been calling and emailing customer services at EON since August 22 about a GAS cross meter issue. I have been paying for someone else's consumption since December 21. I was promised it would be sorted at the latest four months (by December 22). Nothing happened! Fobbed off.
EON advised to contact Ombudsman in January 23, did this, the Ombudsman got involved. EON were given deadlines to resolve the cross meter issue and failed every time, excuse was other suppliers involved. This is the same building as both flats and same energy supplier. Written to everyone at EON by email, never got a reply, written to my MP as can't sell the flat until this is resolved.

Them took the money from account after you clear the balance and when you call them they put you on hold and just said it is an error from sistem. Them don't talk with you. And said that you need to wait 10 working days or more. But if you have to give them money them speak and opened a claim but if you want to put a claim to them just keep you on hold

The customer service need to be replaced asap.Also,whats the point of having an option in english if your customer service dont speak it.Just lousy regardless like most of the other companies.Its not the company persay the ones representing it are needing to be monitored and replaced.If I need to close an account then let me be able to dont put me onto a call that hangs up.

If it were possible I would like to give E.ON zero stars for this rating but unfortunately it isn't. As seems to be the trend here I advise you to stay away from this company if you value customer service and your sanity. We have had nonstop issues since moving into our new home in November and not once have they even remotely attempted to deal any of them. They are rude, stand-offish and will generally simply ignore your emails/calls if you are trying to tell them something they don't want to hear. I quite simply have nothing good to say about this company.