E.ON EnergyReviews 113

WORST COMPANY - Avoid for peace of mind. The payment is made in full they still forward you to their debt collection CST LAW who keep on harassing you with sms's and then send letters for a charge 15 days after the payment has been made to their account... they are prompt to notify you to pay but not to stop such messages... a charge levied which shouldnt be there. Staff are extremely rude on the phone, not helpful and unwilling to help. Why should we pay any aditional amount if the full account has been settled. Worst Customer service... they are forgetting business are still struggling due to the pandemic!

Had nothing but trouble since smart meters was put in my property
System is constantly down
So due to that can never top up
Trying to top up for 3 days eventually my electric went I had to sit with my kids with no electric for 1 hour and 45 as I couldn't get through by phone
Ask for the meters to put back to normal they charging me £240 per meter to be swapped back either that or sit with no gas and electric Becuase the system is the worst

I am extremely annoyed by this company. Very unprofessional team that does not understand a thing they are doing. Not a single employee managed to do their job properly.
Even after contacting them 3 times they couldn't simply change the account holder for the flat. I moved out a while ago yet they keep annoying me with their persistent calls. I clearly told them the details of the new person. Specifically told to delete my details. Yet here we are with the same problem again.

Back in 2019 they gave me a bill for 930 pounds said it was my overusage after refusing to pay for months and arguments. They gave me the final actual which was 400 pounds.

Few weeks ago they they send me a bill for 43 pounds. And said it was form 2019. Today I got a letter referring me to debt collect agency for 53 pounds. All I can advise to whomever reading this please stay away from this supplier... they will drag u down to hell

Avoid this Energy Company, they sent me a Bill after 3 years for 369£ outstanding, with a threat to take me to the debt collection, so beware of this company.

I cannot hold off any customer care after waiting for more than 10mins for two days. Account 0157 5964 8140

Will never use them again for the rest of my life

I have been with Eon for some time... however I have recently switched to new provider. The final bill was whooping £270 even I had smart meter that they installed themselves! Tried to ring and sort out but they pass the blame onto my new supplier... I have never had any problems with them in the past but if you switch, would recommend to make sure to check before they take money. It was hard as I have 2 kids to feed too they left me with very little money to spare for one month...

This is supplier is to be avoided at all costs. A miscommunication between their staff members and a dispute with the new supplier, ended in paying a final bill "twice". Their complaint service is geared up to absorb the customer's anger by saying " We sincerely apologise for this mistake however you still have to pay"

My daughter has a prepaid meter and for months and months (I am not kidding) she has had nothing but continuous problems when trying to use the app to top up. When she has been on a 12 hour shift and comes home to no electricity because she cannot wait on the phone to top up by phone (and they close at 8pm) it disgraceful. The money they charge people who are on prepaid meters is truly disgusting. These companies should be ashamed of themselves. I have been waiting 20 mins to top up by phone!

E-on sent a final estimated bill on a new build house, which I said I would not pay until it was an actual reading supplied via industrial flow by my new supplier who I had switched to, The amount in question is £68.22, have e-on done anything about it well yes, they have sent me a letter threatening court and debt collector action if I don't pay. Good luck with that e-on...

Since Eon Next took over from Npower, they are just as worse. They keep sending 2 seperate bills for gas and electric, even though I am supposed to be on dual fuel. They recently sent me a gas bill for 62.00 for 1 week of usage, even though I haven't used this amount of gas. I tried to call them, yet get out on hold for 1 hour. I also wrote to them and so far no response. Their customer service is a disgrace! They deserve zero stars at best.

This is the worst company I have ever dealt with. Over an hour on hold each time I call, now totalled to over 8 hours on hold. They are charging me over £42 a month based on a smart meter reading for AN EMPTY PROPERTY with no appliances in it whatsoever. And they cannot tell me why. Just for comparison, I also run an occupied 10 room property for an average of £35 a month with a different energy company. EON is just the worst company ever.

No gas from 2pm till now! Dinner no cooked for my 2 little ones- what more I was on the phone with them for over 5 hrs! No help at all! Rude customer service! 2 kids under 5 no warm food, no heating no bath! Shame of you eon!

I moved into my apartment in December 19 and the electricity account was with Eon. I set up a direct debit of £66 per month. I set up an online account which never worked, but they also sent me a quarterly paper bill so this didn't bother me too much.
I last got a paper bill in August 20. It stated I now owed around £400 but that my direct debit of £66 was still OK.
That was the last bill I got in the post. After that they stopped and Eon are unable to explain how this happened.
In January of this year I moved to octopus energy. Eon emailed me my final bill but as usual the online account didn't work - another thing that Eon can't explain.
Today I looked at my online banking and Eon have taken my final bill of £852!
I called them. The phonecall took 50 minutes. They can't explain why my paper bills stopped. They can't explain why my direct debit wasn't raised. They can't explain why my online account never worked.
I tried to raise a complaint but was told this is a lengthy process on the phone. After 50 minutes on the phone already I gave up. I am recovering from coronavirus and just didn't have the energy when I know that I won't get anywhere.
My advice. Don't use Eon. Terrible customer service and online account.

Company which leaves 960 flats with no heating for several days with temperature -3 outside without providing portable heaters
Great company indeed, lol

I don't usually make posts, but the poor service from Eon I feel must be noted, they have been unresponsive, uninterested and unable to remedy their own errors and incompetence. You make formal complaints they take 3 weeks to even pick up the complaint and then take a further 3 days to make contact. From my experience I would not recommend them as a supplier.

I won't hold my breath with any further communication from them as the resolution "manager" has not even had the common courtesy to call me back after she could not hear me on the phone (I believe that is a problem at her end as I receive many calls each day), but sent me an email putting the responsibility back onto the customer. All you want to do is fob people off...