E.ON EnergyReviews 113

Incompetent customer service! Very difficult to contact customer service. My partner and I bought a new house and the previous owner was under EON. EON refused to switch us to EON, claiming that they can't process new customers during Covid crisis. The only way to setup the energy in our names was to use the uSwitch service. How they manage to get new customers is a mistery to me!... we were then incorrectly billed to 'the occupier' and letter showed wrong billing periods. We provided meter readings numerous times and asked for a correct bill to be made out in the correct name, but till this day, even after numerous calls this has not happened. Several emails over the last 8 months still remain unanswered. We have wasted so much time with EON trying to sort this issue, but no success. To make matters worse they have put negative marks on our credit score! This incompetence is really quite incredible!

On Christmas eve 2020, Eon have decided to take a 2nd direct debit from my account without my concent and don't plan on refunding me until 29th December.
I was going to do my Christmas food shop today, but Eon have taken my last £100 so they have pretty much ruined my Christmas. To make it worse, I was hung up on twice when trying to call and get some answers, I am going to cancel my direct debit and leave asap, just think off all the thousands of people they've done this to on Christmas eve, and all the interest they will be profiting from from illegally taking money off their customers. I've never been so appalled and upset, feel utterly violated and robbed.

I changed supplier from EON to another provider when I moved into a new home as we were with someone else previously. It took them 3 months to get the correct meter readings so I could settle the account. Phoned in multiple time to see what was going on and was advised they were awaiting the readings from the new supplier and for me to wait until they were received. When they were corrected and I was sent the final bill I paid it. In the background they marked me as 2 failed payments on my credit report and subsequently I failed a mortgage application. Even though their call retention is 6 months, and this was only a few months after, they refused to remove the bad marker as the persons I spoke to did not record all the information on the calls. They also "coincidentally" were unable to listed to the call to confirm what they told me. Really Disgusted.

2nd attempt today to get a smart meter installed (largely for Eon's benefit) failed. 1st attempt, nobody came, no warning or satisfactory explanation. Today engineer called but "tried for 5 mins and could not raise me" - despite the fact that it was obvious that I was there (lights on & car in the drive) and was never more than a few yards from the door. This follows a similar exercise to get a new Gas meter fitted when they came on the wrong day (internal Eon error) and then failed on the next appointment. On that occasion I finally found a serious contact who got the issue finally resolved within a couple of days - and that is the issue. Good customer service involves sorting things when they go wrong and leaving a customer with issue resolved and happy that they appear to matter. Not so with the Smart meter - after not arriving the first time a "Priority" appointment was almost 1 month and they said that was very good! Similarly after the 2nd - although I was offered earlier appointments I could not be there on those days and no attempt whatsoever was made to determine the dates I could manage.