E.ON EnergyReviews 113

Eon Solar are totally useless. Quoted back in Feb 2022 for an install that I was told would be in early summer. Finally, I was told that it would be Aug. Scaffolders put scaffolding up the day before and damaged my guttering. On the day of installation I was told that they don't have the kit and that they needed to order it! Finally after three months of their Customer Complaints department not doing a thing despite numerous calls I managed to contact the original manager and he got the scaffolding removed - no repair to my guttering in sight.
Oh yes and still no solar, or even feedback to confirm when it will be installed.
I'll be contacting Ofgem re this as I want my guttering repaired, compensation for the missed savings of solar and the effort that I have had to go to in order to get a response.
I strongly recommend avoiding this company, especially as they outsource the actual installation. Whats the point in dealing with useless middlemen?

Whatever you do don't go with EON for your Solar panels and battery.
After doing some research on Solar panels with a battery, I opted to go for EON thinking they were a big energy company, good reputation and they'll look after you. When I researched their website, the timescale was quoting 4-6 weeks for installation. Wow winner I thought! My Solar journey started in March 22 with EON for solar panels and battery. I eventually got an appointment after the 1st attempt didn't materialise even though I waited to be called all that day. I eventually got a quote that I was happy with in April and agreed to have the solar panels and battery installed. I paid in full in May and was just waiting for an installation date. June, July, August and September came and went, and I waited and waited and waited! After many, many phone calls and being fobbed off I eventually got my complaint escalated. After more phone calls and emails complaining and complaining, I got a phone call in October to say they are ready to give me an installation date. WHOOPEE! November 11th was chosen, EON said somebody will be in touch nearer the time. November 8th came, and I rang EON to say nobody had been in touch and there was no scaffolding up. They told me not to worry, they said somebody will be in touch probably the day before. November 10th came, and I rang EON to say nobody had been in touch and there was still no scaffolding up. Guess what, did anybody come to install my Solar panels and battery on the 11th of November, YES YOU GUESSED IT, NO! I phoned EON and asked could somebody senior give me a ring that day to explain why my installation didn't go ahead. I am still awaiting that call. It has been an absolute shambles my solar journey, an absolute nightmare. I have invested part of my pension in this investment/project and was looking forward to lower energy bills. It is now in the hands of the energy Ombudsman.
Never had such bad service for a product that I've purchased and waited so long for, I felt I had to write this review to warn others.
Ian

My son and his 6 yr old daughter are freezing and can you get through to EON NOT A CHANCE ring this number, ring that number TOTAL JOKE

EON is the current supplier of a property I moved in early in September. I have sent multiple messages on WhatsApp and Messenger, multiple emails and have phoned literally over 20 times (!) always waiting over half an hour. Their working hours are 9-5 meaning that someone (like me) working a standard 9-5, will have to leave work to phone them up.

Current situation is that they are supplying energy to my flat for over a month now and I cannot pay them because I can't create an account with them
At this point I absolutely do not want to create an account with them and I am hoping that OVO energy will soon be able to take new customers

Due to a fault with the meter I have been left 4 days and nights without electric,. It means every night is it in the cold and dark and cant watch telly or cook food, I have contacted them by email and phone and Facebook and twitter and they will not help

The faulty meter is MPAN is **************. The help desk on do nothing and avoid answering and say come back with more information so i give them more information and they do nothing. I am about to spend another night in the cold and dark and they show appalling customer service and simply mean when if they did something it is not necessary

I keep getting a reminder for a bill already paid £113.49 just had £10 fine from my account £7.48 in credit dealt with 3 account helpers told to ignore bills as i owe nothing tried phoning them just get music and they hang up they are totally useless. Total stress.

Back in December 2021, I agreed with EON to have solar panels installed as I wanted to become more sustainable and reduce my energy bill.
After many months in waiting, they have started to give me a mix of reasons - and lies - why the installation couldn't take place. It went from not having any engineers trained to do the job (!), to my gas pressure not being compatible with having an electricity smart-meter installed (don't see any logic there AND the gas is supplied by EoN too), to now telling me that actually the reason is that there is not enough space in the cupboard to have the meter installed.
To note that my house was built in 2017. Hence if I can't install solar panels then I'm wondering who can? I'm being passed from one team to another at EoN and nobody can advise or got a clue. This is incredibly disappointing coming from what is supposedly be a leading energy company claiming wanting to help with the energy transition.

Incredibly inept company. Staff seem unable to read or listen. Informed them that I had moved but they continued to send estimated bills for my old address despite giving closing meter readings. At my new address, they persisted in trying to contact the deceased former occupant, even after being told he had died a few months before. A matter which a responsible company would deal with in two or three weeks took them four months! And they still didn't have it right then. Don't expect any apologies from them. They seem to be staffed by a bunch of badly-trained incompetents, some of whom can be rather insulting, and will not apologise for their own mistakes. Incredibly bad customer service.

Despite having had bills based on smart meter readings, which have always been paid in full and on time, E.ON have now sent another bill recalculating for the last seven months asking for an extra £85.
I can`t get an explanation.
Anyone else had one of these?

I have to say after today I'm seriously looking for another energy supplier and I will be putting this review on all the review sites I can... This morning Saturday August the thirteenth I woke up put the water on and it was charging me day rates in the off peak period(this was 07.00) as I know because I budget very well and make sure I don't use what I don't have to... I then what's apped Eon at 07.26 no reply so at 12.20 I messaged them on Facebook and Twitter again no reply it is now 16.33... How can a company have three portals to contact them and when you do it's over NINE HOURS and still no reply. Over four hours for Facebook and Twitter this is the worst example of customer services I have ever experienced...
Charging me double the price, I reach out to you and your customer service and nothing...
I would not recommend this company to my worst enemy

I am going to have to sell my house because of this company Eon. They won't help and don't care. Please don't go with them.

I was happy with the company up until the end after I needed to cancel my account as I was moving out of the country. Then they became the worst nightmare. I submitted a meter reading as they asked, but Abida from eon wasn't satisfied with any of the meter readings I sent. Instead of explaining what they were looking for, Abida just offered to estimate the reading. After four back or forth emails, I still don't have any explanations on what they were looking for.

Scum of the earth, fleecing customers whilst taking record profits. We're all paying for the bosses new yacht whilst people are starving and going cold because of companies like this. Greedy and disgusting breed of people.

EON Energy have been supplying us our energy bills late on purpose in order to charge us with 'Late Payment Fees'. Although we pay the bills immediately as received, they still add this fraudulent charges. Apart from their high energy tariffs and their terrible customer service, EON Energy ripped us off as their clients and didn't even consider our dispute when explained. Fortunately, we checked our bills carefully and realised the way they operate to take advantage of us. We feel utterly scammed by EON and would never dare to recommend them as an energy supplier for anyone. Fortunately, it is the last time they scam us as we have switched to OVO today.

What should have been a simple refund of over £300 overcharged payment. Has turned out to be nightmare to get a refund after numerous phone calls and emails. No one at Eon customer service has acted on my request so letter sent signed for delivery and Ofgem complaint ongoing. All need is my overcharged payment refunded Eon just can't do, if wanted to save money would use a bank.

Impossible to contact them by phone. When they finally answer, customer service reps are poorly trained and unhelpful. On the plus side it appears there is no downside in simply not paying one's bill.