EntirelyPets PharmacyReviews 389

Good prices, but horrible service from beginning to end. They screwed up the first order, and the person I talked to was rude when I tried to get it straightened out. I gave them another chance and submitted a change of address. The next order still went to my old address! I contacted them 3 times to straighten out the order, and 3 times after they said they would call me back, they never did! I finally canceled my ongoing order prescription, yet they still charged me in advance and let me know they had sent a refill request to my vet! Long hold times, then they offer to call you back so you don't have to wait, but never call you back! Ridiculous! Don't waste your time. Slick marketing, but terrible service. They obviously don't know how to run a company.

I ordered Lysine for my cat on Feb. 11th as it seemed to be out everywhere else. I was given a gel from the vet and my cat refused to take it. Online it said it was "in stock" a week went by and nothing. No email that it was or wasn't shipped. I earned points and plenty of other emails trying to sell me other things but nothing about my much needed item. 10 days go by and I call. It is very hard to talk to a live person. When I did talk to someone, I was told it was on back order but would be in, "On Thursday" which was two days away and that it would be sent priority mail with no extra charge. The next week comes and still nothing. I call and call and can't get a human. I work and would leave a message and missed a call or two but even doing call back and save your spot in line was impossible to use because it rang twice and hung up on me. By now, I have sent numerous e-mails and I am done. I want to cancel my order because it's obvious it's not getting to me. I look at my account and it's "pending" and the date I ordered it changed to the date I called the first time which was now later in Feb. I finally reached a human and told them I wanted my order canceled and oh by the way the product was still back ordered. It is March 19th and I still have not gotten a refund. I was told it could take up to 10 business days for the refund. I was going through my online banking and realized I didn't get that money back. I called early this week was told I would get it in 24-48 hours. I asked for a confirmation, " We don't do this." Still nothing! BEWARE! I would give 0 stars is possible. I did get the Lysine powder elsewhere.

I order medication February 19th. A month later I have not received. More importantly, I can not reach the company. No one answers the phone. No one returns calls. No one responds to emails. I recommend staying way away from this company.

After losing my first order, I reordered and got it two days after the med was supposed to be given. It also cost me more, because promotion from first order was over.

I would recommend and will be using them again, but not for prescription medications. Shipping costs are a bit too high and the normal shipping option is very slow. It took a little over 2 weeks to get my order. I only ordered pill paste through them. When I order my pets prescription meds I get it faster and cheaper through a different online pharmacy.

I ordered arthritis medicine for my dog on January 12. At the end of the month I called to inquire about when I could expect to have it and was told it was on backorder, but that they would express ship it at no extra cost when it came in. On February 10th I emailed customer service to inquire again and received an Email from "Haley" informing me it "just came in" and asking me if I wanted it shipped out immediately or if I wanted to cancel the order. I asked for the shipment to be made ASAP.
I just got off the phone with Entirely Pets again today, March 4. I cancelled the order this time when I was told "we just got some in and can mail them out right away." Poor communication in the beginning had turned into outright lying.
Won't be working with this company again!

Never received my order that was needed long ago, nobody answers the phone, emails are not responded to, the "Live Chat" button on the website doesn't even work.

I ordered my dogs medicine on January 27th, it is now March 4th and I have not received it. The first problem is that they said it was in stock online, after 2 weeks of no tracking number sent I contacted them. They said it would be shipped within that week, never was. It took me 3 phone calls to finally get any information on my order. All 3 phone calls the people were EXTREMELY RUDE. I will never order anything from this company again. They do not care about pets or people, all they care about it your money. Awful company, awful customer service.

I placed an order with this company in early February, and never received the order. I have emailed them several times and heard nothing. There is no way to contact them by phone. Customer service is terrible. Do not order from this company!

Took my money and never sent product. Doesn't return phone calls or emails and will not refund my money!

I have called repeatedly over days and customer service never answers. I have left my phone number and messages, and no one ever calls back even though I am saving my " place in the que". I have emailed with no response. We are a nonprofit that ordered flea treatment. They charged our account immediately when the order was placed. Now no shipping confirmation and no customer service. I wonder if the positive reviews were "plants ". I plan to contact California and our home state BBB to start. NEVER order from this place!

Ordered on 2/12. Label created on 2/23. Received 2/27. Didn't require an RX from my vet either. I guess I am getting too used to Amazon, but Amazon was out of the Vetoquinol that is the only pill wrap my dog will eat.

Be careful - wrong item shipped & it arrived a week late. Even said they had to contact my vet for approval of a supplement - what a joke!

Ordered medication for my dog February 11, they didn't ship it til February 17, still waiting as of February 26 for medication. Big mistake using this company. Next time using Chewy, they use Fed-Ex and always receive in 3 days. Now my dog is suffering all because the meds were 4 dollars cheaper with this horrible company. Never again

I needed to order some prescription medication for my cat. EntirelyPets Pharmacy contacted my vets office and basically took care of everything. All I had to do was provide them with the fax number.

Ordering was convenient and home delivery was quick. The business offers re-order reminders, too, so I don't have to remember or run out of product.

I started using Entirely Pets Pharmacy quite some time ago when my dog was diagnosed with a condition that required daily medication for the rest of his life. I recognize that they are a bit disorganized and I always call them a month before I need meds, so they can sort it out and my dog won't be without meds. But lately, it's gotten so bad that they will not contact my vet for a refill order -- even though they say they will -- and they will not keep notes in your file -- so if you call 10 times, on the 10th call it is just like you've never called them before and you are starting over from scratch. NOBODY takes even the tiniest amount of responsibility. Finally, they have worn me out with all the hoops I have to jump through every time I need a refill.