EntirelyPets PharmacyReviews 389

Awful customer service. Took my money for meds then tell me it's on backorder. Then sent 2 months later without my permission (as per the FTC laws), notice and after I told them to cancel the order. Now they won't return my money, although I refused the package and the tracking numbers indicates this. To add salt to the wound, my dog passed days before the package arrived. Unless you want to throw your money to the wind, AVOID THIS COMPANY!

I was told and order for items was backordered and expected within 14 days. That was 7 months ago. I have tried to email their customer service, but only the first one was answered, when they again said it was still backordered. This is unacceptable since these were vitamins I needed for my elderly dogs. I had used them for prescriptions and other orders, but after this, I will never use them again.

I ordered heartworm meds and cream for my Husky's lesion in his elbow. I found out later on through my VET that they are supposed to send me refill that I did not received. But before that, I had already put in another order online and called to make sure there's no confusion. Rep I spoke to, assured me that he cancelled the unnecessary order and put in what we need which is the refill that we did not received. 10 days afterwards, no meds came in. When I called the Pharmacy, they said "it will be shipped today" Are you kidding me?! I called my vet and they said that the prescription was approved 10 days ago. Now, my dog's heartworm meds is waaay too late and his elbow lesion warrants another trip to the Vet. I called chewy and they helped me put in an order and told me that I will be getting the medicine within 2 days. Stay away from this Pharmacy unless you wanna wait for medicine that will never arrive. My poor dog has to suffer because of these incompetent people.

Ordered Interceptor Plus and Credelio for two of my dogs. Cost competitive, great follow-through with my vet's office, and dependable!

Ordered a med in Apr received many
Messages with lies. Canceled order. Sent 2mo later w/o my permission and charged my checking acct.

This was my first experience with Entirely Pets. They had the Feline Vaccine I needed. And a a great price. The associate Sheetal was a huge help. She knows her poducts Thank you for all your help.
Mary Akron, Ohio

They said the order of a month ago was delayed to backorder. Said it would be a week. Then I got an email a week ago saying, click here if you got the order, if not wait 4-5 days and then email us. Who does that? Very shady that they don't know if you got the order. Then I log in and see it still says pending. I emailed several days ago and haven't gotten a reply. I click live chat and it does nothing. My dog is going to miss his meds if I try waiting this out. They offer heavy discounts but is it legit, I'd say no at this point.

I placed an order for 12 months of Nexgard and Interceptor. I only received part of the order(honest mistake). However I had to call four times before I was issued a refund for the missing item.

After checking every pet pharmacy online, Entirely Pets has by far, the lowest prices on meds and supplies.

Don't trust this people. I order 3 medicines 6 days ago, they only shipped 2 of them. Once I create the order I made sure my vet office was informed and once they got the fax with the approval requested they let me know that they sent the approval back to this pharmacy for the whole prescription. On day 3, I called to ask for the status of my order and a very rude lady told me they never got the approval for one of the medications, the Vetmedin 5mg, that medication was the only reason that I bought from them because it was out of stock from other pharmacies and it was way cheaper, it is suspicious that they supposedly never got the approval for that specific medicine, so I asked the vet office again, they confirmed they sent the fax back for the 3 prescriptions and told me that they sent the fax once again for the vetmedin, that same day this pharmacy sent a tracking number for the shipping, so I assumed they got the vet approval, yesterday I got the awful surprise that they only sent the other 2 prescription and not the vetmedin, I called and they keep saying that they haven't received the approval from the vet and that they will sent another fax, so why would they sent a first shipment incomplete? I asked for a refund and I asked for an email where they confirm they haven't received the approval from the vet, they said they will but of course they haven't sent that email. My dog needs this medication to stay alive and all that I got from ordering from this people was getting upset and to lose time.

I gave it 1 star because I can't give it 0. Literally the worst customer service on the planet. My veterinarian office repeatedly faxed over prescriptions for my dog's medication and somehow the pharmacy didn't get it. I gave them another chance when my dog my due for her medication and the same thing happened again. This place is so unorganized I don't know how they still exist. I switched to chewy, ordered online they faxed my vet and I had my dogs medication within 2 days of ordering. Now that's service.

If I could give ZERO stars I would. Nothing they promised happened. I initially gave a 5-star review because I actually believed what the sales rep promised but now know it was lies. I NEVER received one of my dogs meds after being promised TWICE it was being expedited. Every time I call they say: "your vet has not authorized the prescription." which is total BS. Not only did my vet authorize the prescription last month, they did that immediately after receiving the very first request by fax from EntirelyPets. Why do I say "first fax"? Because this is such a screwed up company they faxed my vet every 20 minutes to the point my vet had to unplug their fax machine and call me to ask my help in getting the faxes to stop! Ultimately, I never received this medication. No matter what sales reps promise, keep in mind if they have to pass off any responsibility to another department, they have no control of how it is processed. Sales reps are only as good as the weakest links in their company- and this company stinks! I WILL NEVER BUY FROM THIS COMPANY AGAIN. Sheetal was my rep and she is nice enough, but she apparently has no control over what happens after she makes a sale so she should not make promises she cannot deliver on.

Absolute worst
Absolute worst! They lost my payment info & kept sending emails that I hadn't paid for my order. I called & gave payment over the phone. Still didn't receive my order a month later. I ordered pet toys, shampoo, and prescriptions. Everything was on backorder. I only received 2 items of the 10 things ordered and they were late. They didn't fill my pet's prescription for the last 2 refills. They truly suck.

Customer Representative Sheetal did a fantastic job of correcting an issue I had with a BRAVECTO autoship from ENTIRELY PETS PHARMACY. That company is lucky to have her and she deserves a raise!
Thank you for making this issue into a very positive experience!

It's now been over a month since I first ordered a cat toy from Entirely Pets. I only bought it from them in the first place because Chewy was out of stock. I probably could've gotten it quicker if I had just waited with Chewy. I have called Entirely Pets countless times at this point, asking for information about my order, asking for help, etc. They finally said last week that they could resend the product. So I agreed. I called them just now to see if I could get tracking information for it and they said that it was back ordered. This is the worst experience with an online retailer that I have ever had. This company is far from #1 in whatever they claim to be. Anything I've tried to do with them to just get my stupid $30 cat toy has been pulling teeth. I will never be using them again and I will absolutely make sure to tell people to never use them because they are utter garbage.

We made a very simple, straightforward purchase for tick medication. After a week of it not being sent, I emailed Entirely Pets Pharmacy inquiring about it's whereabouts, and they responded by saying it was out of stock. I asked why they hadn't informed me of this, and when it would be in stock, and they replied that maybe it would be in stock in three weeks. I then asked for a refund, and they insisted that my transaction was only "pending", when in fact the money had already left my account. I then had to fight to get them to acknowledge that, and their response was to "cancel" my order but they never refunded my money. As I write this, I'm dealing with PayPal to get a refund. NEVER AGAIN will I buy anything from this business. They should be reported to the California's AG office and the State Board of Pharmacy for questionable business practices.

I appreciate the Entirely Pets pharmacy, their prices are exceptional, and shipping is fast. The only thing I would change is me finding them sooner.