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EntirelyPets Pharmacy Reviews Summary
The company has garnered a mixed reputation, with some customers praising the affordability and availability of specific pet medications. However, a significant portion of feedback highlights severe issues with customer service, including long wait times, unresponsive communication, and difficulties in processing orders and returns. Many customers express frustration over delays in receiving products, lack of timely support, and perceived indifference from representatives. Overall, while the company offers competitive pricing, its customer service approach appears to be a critical area for improvement, as it heavily impacts customer satisfaction and trust.
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After a month of waiting for meds, I was contacted that they could not fill the order. What to do next? Not rocket science, refund the money. Now months later I am notified that they are sending another shipment. That means we are probably being charged again. The phone number given WILL hang up on you if you hold long enough.
CHARGE BACKS TAKE SO LONG AND COST SO MANY CALORIES! Argh!
You do not have to use this website, there are many others that are more established.
Entirely Pets Pharmacy offers the best online prices. Their customer service is outstanding. Highly recommended!
My prescription clearly had 3 remaining refills,, but i still received an email from you saying that you needed my veterinarian's approval. This was not necessary since I still had a few refills remaining. My order arrived on time.
It was fairly fast, although I did get a little confused by some emails regarding contact with vet as to waiting on prescription. Saying continue to reach out til answer then 1 saying 3rd & final fax. Just glad it did work out & got here in time dose was due.
I was having trouble with the website order and the staff was great to make sure I got my order. Thank you!
Great website and good prices easy to find what you are looking for.
Dr. Writes script for meds. I was told by one Rep that I could email the script in to entirely pets. After waiting for a response from EP, I decided to inquire as to why my meds had not been shipped. I was told that I had to mail original script- not email! Shipping had been delayed by a week. Obviously all employees weren't informed on the EP's script policy.
This is only my 2nd delivery so not sure it is USPS or the order management system.
Both times, the order status indicated delivered when in fact it wasn't but showed up a couple days later. This time USPS also stated per tracking number that it was in our mailbox.
Just an inconvenience but as long as it arrives I'm happy.
After placing my order I waited for email to say it shipped. After 6 days I ckd my order & it said pending. Sent email to ck on why pending. Received reply 2 days later to say that one item was backordered. Received the shipment 1 or 2 days after email response. Never received the email that it shipped. Seems communication is lacking within the organization both internally & to customer.
After speaking with the customer service about getting my cat's meds from them, placing the order and waiting for 10 days to receive it as email confirmaton stated and as per their customer service it was supposed totake 7-8 days only, I called to find out the status of it. Aparently, as per this pharmacys' customer service my order was not even shipped... they out of stock of that medication. No one even bother to contact me and advise that they are out of stock. I am on a last pill for my cat... This is the most terrible careless experience I have ever encounter with pets' pharmacy. NEVER again and don't recomend!
My 13 year old Aussiedoodle needed his pain meds ASAP and EntirelyPetsRX proved to be the right online per pharmacy to use. Great prices and really fast shipping.
Seamless communication between the pharmacy and my vet. The medication arrived quickly, and the whole experience was very pleasant.
Ordered product on Sunday morning and tried to cancel hours later with no response. Called customer service early next day and only a recording. Left a message with all my info to cancel. No response and said online it had shipped. Never will I use this vendor again.
Easy to sign up and order Rx. Fast communication with Vet. Easy to re-order!
Shug loves his Dr, Marty's meatballs! We will order again.
EntirelyPets Pharmacy was efficient in getting the prescription from my veterinarian. I received my dog's medication quickly. There were no complications and it was exactly what I requested.
I was pleasantly surprised that the bulk Pig Ears were INDIVIDUALLY wrapped! Also, that they were not greasy as some bulk orders can be. Dog luvs them, so I do too.
Web page easy to read and understand. Placing our order was easy. The delivery was much faster than we had expected. We are completly satisfied.
From the business
Excellent products at incredible prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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