EntirelyPets PharmacyReviews 389

I didnt read any reviews before ordering, I wish I had. Do not order through this website, a few dollars saving is not worth the trouble. Customer care wait time is atleast 15-20mins. They never reached to my vet and kept telling they were busy for 1 month. I went to my vet and got the prescription approved and then they didn't ship for more than 1 week. I placed my order on 16th June and still it has not been shipped. This is first and last time i am using this. You cannot cancel order online, you will have to call them which is again a long wait.

Ordered lactate ringers on June 8,2020 on website. Vet authorized on June 17 after multiple contacts with Entirely Pets. On June 18 I called to find out order staus. Was informed vet authorized on June 17 and it would ship on the 19th. I did not receive shipping notice so emailed 3 times with no response. Finally called again on 22nd, Ariana couldn' t tell why it didn't ship. Was on hold over 40 minutes. Finally am told there is extra shipping charges because of weight. Had to wait for them to calculate. Said an additional $100+. When I asked why no one contacted me and told me about the problem, the response was website says may be additional shipping fees for heavy items. When I then said I understand that but I have contacted company more than 5 times and was never told the issue, they could not answer. Told them to cancel order so she transfers me to "manager" Shaun who again attempts to explain that it is heavy and will cost more to ship and I again said how would I know that if company never contacted me. I again tell them to cancel the order, he puts.me on hold again to verify whether the Rx was approved? Huh. Comes back again, talking over me saying website says may be extra shipping. I AGAIN said to cancel the order. Terrible customer service. If there is extra shipping, you should contact the customer idiots.

Placed an online order for kidney support product. The product sat in pending mode for 5 days. Send emails and called several times. No resolve. Cancelled my order. After being on hold for 25 mins.

If you are in any hurry at all for your medication, DO NOT ORDER FROM THIS COMPANY! I placed an order 2 weeks ago and paid extra for express shipping because I needed the medication quickly. After sending 3 unanswered emails, I sat on hold for over an hour before finally speaking to a customer service representative who told me that they had called and sent a fax to my vet's office and they hadn't responded. This sounded odd to me because my vet's office is very responsive and knew the urgency. So, I went to my vet's office myself. They had not heard from anyone, as I expected, so they called and left a message for the pharmacy (that was the only option). It has now been 4 days since that and I'm still being told that my order is processing. I have had to spend over $300 at a local Walgreens to obtain medication for my dog to take while I wait for my shipment from Entirely Pets. This company is awful.

Absolutely DO NOT order from Entirely Pets. You will be waiting for weeks and no one will call you. After you wait on hold for 45 minutes, they will tell you that they couldn't fax your vet because the number wasn't supplied - except that their system automatically selected the vet with the included info in the profile, and I couldn't update it. While you're on the phone, they Google the number and fax the prescription. You think all is well and that it will ship, and wait another week, and still nothing. So you call your vet and the vet tells you they approved the prescription a week before, but because you know to ask a lot of questions, you find out that Entirely Pets only sent 1 of 2 prescription requests, and the vet has no requests for the other medication you've ordered. So you call Entirely Pets again, and after waiting for 30 min this time, the customer service rep tells you that the vet only sent the one prescription, to which you reply no, it's because Entirely Pets never sent the other request, so they resend it. You call your vet back again and say they should have just received another request. Guess what? It turns out that the rx request for the 2nd item is just not on the form and Entirely Pets still has not sent the correct request. Outside of waiting on hold AGAIN (which is the only way to get a hold of anyone) for an obscene amount of time, your only recourse is to ask the vet to send an approval for any and all scripps you may order so you don't have to waste so much time again. Or, better yet, never order from them again and go elsewhere. Additional note - the vet laughed when I told her which company was creating so much trouble, and she said this is the umpteenth time she'd had to deal with such challenges.